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Email Support Executive

Obeth Graphics

Chennai, Tamil Nadu, India · ಪೂರ್ಣ ಸಮಯ

ಅರ್ಜಿ ಸಲ್ಲಿಸುವವರಲ್ಲಿ ಮೊದಲಿಗರಾಗಿರಿ

ಅನುಭವ: ಯಾವುದೇ
ಸಂಬಳ: INR 15,000 – INR 23,000 / month
ತೆರೆಯುವಿಕೆಗಳು: 1
ಪೋಸ್ಟ್ ಮಾಡಲಾಗಿದೆ: 7 ಗಂಟೆಗಳ ಹಿಂದೆ

ಕೆಲಸದ ಮೋಡ್: ಕಚೇರಿಯಲ್ಲಿ
ಪುನರಾರಂಭ: ಅರ್ಜಿ ಸಲ್ಲಿಸಲು ಕಡ್ಡಾಯ

ನೀವು ಎಲ್ಲಿ ಕೆಲಸ ಮಾಡುತ್ತೀರಿ

ಕೆಲಸದ ವಿವರ

Overview

We are seeking a committed and detail-focused Email Support Executive to become part of our team. This role involves managing customer questions via email and chat, ensuring swift, precise replies, and fostering a positive experience for our clients.

Responsibilities

Respond promptly and professionally to customer emails and chat messages.
Efficiently address customer inquiries, concerns, and requests.
Deliver accurate information regarding products, services, and procedures.
Maintain clear, polite, and professional communication with customers.
Escalate difficult or unresolved cases to relevant internal teams.
Adhere to company policies and service standards to guarantee customer satisfaction.
Collaborate with internal departments to ensure files are submitted timely.

Requirements

Strong written proficiency in English.
Fundamental computer skills along with good typing speed.
Effective problem-solving and customer interaction capabilities.
Willingness to work night shifts.
High attention to detail and strong organizational skills.
Capable of working both independently and collaboratively within a team.
Open to freshers as well as candidates with experience.

ಕೌಶಲ್ಯಗಳು

ಸಮಯ ನಿರ್ವಹಣೆ ಸಮಸ್ಯೆ ಪರಿಹರಿಸುವ ವಿವರಗಳಿಗೆ ಗಮನ ತಂಡದ ಸಹಯೋಗ ಕಂಪ್ಯೂಟರ್ ಸಾಕ್ಷರತೆ ಗ್ರಾಹಕ ಸೇವೆ Email Communication ಲಿಖಿತ ಇಂಗ್ಲಿಷ್ Night shift work Typing skills