Email Support Executive

Overview

We are seeking a committed and detail-focused Email Support Executive to become part of our team. This role involves managing customer questions via email and chat, ensuring swift, precise replies, and fostering a positive experience for our clients.

Responsibilities

• Respond promptly and professionally to customer emails and chat messages.
• Efficiently address customer inquiries, concerns, and requests.
• Deliver accurate information regarding products, services, and procedures.
• Maintain clear, polite, and professional communication with customers.
• Escalate difficult or unresolved cases to relevant internal teams.
• Adhere to company policies and service standards to guarantee customer satisfaction.
• Collaborate with internal departments to ensure files are submitted timely.

Requirements

• Strong written proficiency in English.
• Fundamental computer skills along with good typing speed.
• Effective problem-solving and customer interaction capabilities.
• Willingness to work night shifts.
• High attention to detail and strong organizational skills.
• Capable of working both independently and collaboratively within a team.
• Open to freshers as well as candidates with experience.