Customer Relationship Officer

About the Company

Mystery Rooms is an engaging escape game concept and a rapidly expanding entertainment brand with operations across 16 cities in India. The game involves participants racing against time to escape from themed rooms.

Key Responsibilities

• Handle bookings and respond to customer inquiries promptly.
• Supervise backend department activities to ensure smooth operations.
• Accomplish daily assigned duties efficiently.
• Welcome and assist customers at the front desk, providing thorough game briefings.
• Demonstrate a service-oriented mindset centered on hospitality.
• Exhibit strong communication and interpersonal skills during customer interactions.
• Manage multiple tasks simultaneously, prioritize work, and oversee full-cycle customer service delivery.
• Maintain high standards of customer support with excellent organizational skills.