Coordinator, Employee Experience

About the Role

WM, having acquired Stericycle, is seeking a Coordinator for Employee Experience to provide comprehensive operational, administrative, and communication support for various employee experience programs and initiatives. This role acts as a vital connection between employees, leadership, HR, and external vendors to ensure the smooth delivery, promotion, and continuous enhancement of employee engagement efforts across the organization. The Coordinator manages communications, administers programs, coordinates vendors, supports training, handles reporting, and responds to employee inquiries while upholding organizational standards and policies. The ideal candidate is detail-oriented, proactive, communicative, collaborative, and capable of balancing multiple priorities with a clear understanding of how their work aligns with larger organizational goals.

Key Responsibilities

• Oversee the administration and support of employee experience initiatives to promote efficient execution.
• Assist with recognition programs by preparing nomination materials, validating eligibility, and managing program logistics.
• Manage access requests for employee experience technology platforms.
• Develop and maintain Standard Operating Procedures and FAQs related to employee experience programs.
• Submit proposed program changes for third-party review and governance committee approval in line with company policies.
• Arrange scheduling, manage calendars, organize meetings, and support event logistics as required.
• Serve as the primary contact for employee experience shared mailboxes, responding promptly to inquiries and maintaining records of communications and incidents.
• Collaborate with vendors and internal partners to resolve employee concerns related to programs.
• Create and distribute employee communications, maintaining communication lists and ensuring brand consistency.
• Design marketing and promotional materials aligned with corporate branding standards.
• Develop presentation content including slides and talking points to support communications.
• Translate program and marketing materials using approved tools to accommodate diverse employee groups.
• Maintain and update SharePoint and employee experience web content to ensure accuracy, organization, and user accessibility.
• Support survey creation and distribution to collect employee feedback and assess program performance.
• Facilitate vendor onboarding by communicating program requirements and managing statement of work documentation.
• Process invoices and track program budgets to ensure timely payments and fiscal accountability.
• Generate and analyze reports from employee experience systems to identify trends and improvement opportunities.
• Prepare data visualizations and reports for leadership and stakeholders.
• Provide training and educational materials to HR partners to enhance understanding and utilization of employee experience programs.
• Drive continuous improvements by identifying ways to refine processes, communications, and overall employee experience.

Qualifications and Requirements

• Must be located and eligible to work in the U.S.
• Associate degree in Human Resources, Communications, Business Administration, Marketing, or a related discipline; alternatively, a high school diploma or GED coupled with at least two years of relevant work experience is acceptable.

Work Environment and Physical Requirements

This position functions mainly within a professional office setting, utilizing standard office equipment such as computers, telephones, and copiers. Reasonable accommodations will be provided as necessary to support individuals with disabilities.

Employee Benefits

WM offers eligible employees a competitive compensation package including comprehensive medical, dental, vision, life insurance, and short-term disability coverage. Additional benefits include a stock purchase plan, 401(k) company matching, as well as paid vacation, holidays, and personal days. Benefits may vary depending on site location.