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About Aveanna Healthcare

Aveanna Healthcare is expanding and seeking a dedicated Care Experience Coordinator/Staffing Coordinator to join the team in Las Vegas, NV. This role offers an hourly pay range of $21 to $23 based on experience, plus eligibility for quarterly incentives.

Benefits

Health, dental, and vision insurance plans
401(k) retirement plan with employer matching
Employee stock purchase opportunity
Company-covered life insurance
Paid holidays, vacation, and sick leave

Role Overview

This position is instrumental in delivering superior clinical home care to medically fragile patients, supporting their growth in home environments. The Care Experience Coordinator is responsible for optimizing patient satisfaction and caregiver involvement by managing all facets of caregiver scheduling and operational effectiveness.

Key Responsibilities

Create and maintain weekly caregiver schedules that fulfill patient care requirements while limiting unfilled shifts
Coordinate timely communications regarding schedule adjustments with direct care teams and families
Ensure proper matching of clinicians to patients based on qualifications and care needs
Analyze Electronic Visit Verification data to maintain compliance with regulatory and billing standards
Collaborate with recruitment teams to address staffing needs
Monitor and enhance fill rates to guarantee authorized hours and services are delivered consistently
Work with branch leaders to identify growth prospects and boost staffed weekly hours strategically
Lead initiatives to reactivate inactive caregivers and cultivate a preferred workplace culture
Coordinate with teams to maintain licensure and credential compliance for field personnel, including re-credentialing
Act as the main liaison for families on staffing and experience matters, conducting regular satisfaction check-ins
Resolve clinical or safety concerns collaborating with clinicians and leadership
Manage payroll processing and promptly handle related inquiries
Maintain detailed records of hours worked, leave requests, and payer usage
Support patient referrals and onboarding efforts with clinicians
Ensure adherence to labor laws, HIPAA, and company policies
Participate in after-hours on-call rotations and special projects or audits

Qualifications

High school diploma or GED required
Willingness to participate in an on-call rotation
Proficient with Microsoft Office and comfortable using EMR systems
At least two years of experience in staffing, customer service, or operations coordination
Bachelor’s degree or similar experience preferred
Experience in healthcare staffing or home care preferred
Familiarity with applicant tracking and recruiting systems is a plus
Bilingual skills are an advantage

Skills and Abilities

Excellent interpersonal and communication skills
Effective time management and organizational capabilities
Ability to multitask in fast-paced, high-volume settings
Innovative problem-solving and analytical thinking
Strong professionalism and commitment to confidentiality
Adaptable, resilient, with capacity to handle changing priorities

Physical and Travel Requirements

Regular sitting and computer work; occasional lifting up to 25 lbs
Ability to make occasional home visits
Travel to local offices, patient homes, and recruitment events as needed

Work Environment

This position is primarily office-based but includes some fieldwork responsibilities.

Additional Information

This job description outlines typical duties and responsibilities but is not exhaustive. Duties may change at any time without prior notice.

Care Experience Coordinator - Staffing Coordinator

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