Admissions Representative

Role Overview

We are seeking a dynamic and motivated Admissions Representative to join our team at Stanbridge University in Irvine, CA. This position focuses on engaging prospective students throughout their admissions journey, ensuring they receive a supportive and informative experience that leads to enrollment in healthcare programs.

Key Responsibilities

• Manage the full admissions process from initial inquiry to student enrollment
• Respond promptly and professionally to phone, web, and in-person inquiries
• Establish rapport and understand the educational and career goals of prospective students
• Conduct admissions interviews and provide detailed, accurate information on programs, requirements, and career outcomes
• Guide prospective students through decision-making and enrollment steps
• Assess applicants' backgrounds and goals to recommend suitable programs
• Administer admissions assessments and communicate results, coordinating retakes if necessary
• Ensure all admissions procedures adhere to institutional policies and regulatory standards
• Maintain accurate records of interactions and activities within CRM systems
• Collaborate with Financial Aid, Student Services, and Academic departments to support student onboarding
• Provide feedback to management on admissions trends and potential process enhancements
• Attend university events, meetings, and graduation ceremonies as appropriate
• Maintain professionalism and deliver exceptional customer service aligned with university values

Performance Metrics

• Meet or exceed set KPIs including outreach volume, interviews scheduled, follow-ups, and enrollments
• Manage a consistent pipeline of prospective students with precise documentation
• Maintain a high-quality, student-focused admissions experience
• Demonstrate accountability for individual and team enrollment goals

Candidate Profile

• Ability to manage high outreach volumes while maintaining quality and compliance
• Strong communication skills to quickly build trust and engage meaningfully
• Excellent organizational skills to handle multiple leads and priorities
• Goal-oriented with a strong sense of accountability
• Collaborative team player who thrives in KPI-driven environments
• Resilient and persistent under performance pressures

Qualifications

• Bachelor’s degree from an accredited institution
• At least 2 years of experience in admissions, higher education, or customer-facing roles
• Experience in goal or performance-based environments preferred
• Familiarity with higher education regulations and compliance is advantageous
• Excellent verbal, written, and interpersonal skills in diverse environments
• Proficiency in CRM platforms and standard office technologies

Compensation and Employment Conditions

• Hourly wage ranging from $30 to $35, based on education, experience, and equity
• Compensation is hourly and backed by defined KPIs, not commission-based
• Employment contingent on background check, verification of credentials, and legal work authorization in the U.S. without sponsorship
• A job-related assessment may be part of the interview process
• Physical presence in the office is required
• Reasonable accommodations provided for disabilities

Work Environment and Physical Requirements

• Work occurs in standard office, classroom, lab, or clinical settings
• Primarily desk-based with computer use; subject to interruptions and deadlines
• Ability to sit for long periods, operate office equipment, communicate effectively, and lift up to 25 pounds

Employee Benefits

• Comprehensive Health Care Plan including Medical, Dental, and Vision
• 401(k) Retirement Plan
• Engagement in university events and seasonal wellness initiatives
• Work/Life balance programs and onsite wellness offerings
• Life Insurance options including Basic, Voluntary, and AD&D
• Paid Time Off including vacation, sick leave, and public holidays
• Family leave for maternity and paternity

Institutional Values and Equity

• Commitment to diversity and inclusion fostering an inclusive learning environment
• Integration of innovative technology and experiential learning to boost student success
• Community engagement through outreach initiatives

Stanbridge University is an Equal Opportunity Employer committed to building a diverse workforce and inclusive workplace, welcoming all qualified applicants without discrimination.