Virtual Executive Assistant

About the Company

Mass Markets (MCI) is a large business process outsourcing company that delivers tailored support across a wide range of client needs. The organization is recognized for quality and innovation and has built a strong reputation as a dependable partner. Operating internationally through several subsidiaries, it employs more than 10,000 people and works across customer experience, digital experience, contact center services, IT solutions, and staff augmentation. Its culture emphasizes collaboration, development, and continuous improvement.

Role Overview

Mass Markets is hiring a highly organized and detail-focused Virtual Executive Assistant to support senior leadership in a remote setting. The role centers on keeping executive operations running smoothly by managing demanding calendars, arranging travel, handling communications, and completing a wide range of administrative tasks. The position also involves coordinating meetings, assisting with project-related work, and supporting sensitive matters with professionalism and discretion. This is a flexible remote opportunity for someone who thrives in a fast-moving environment and can help improve day-to-day efficiency.

Responsibilities

• Maintain and coordinate complex executive calendars and schedules.
• Arrange meeting logistics, travel plans, and event coordination.
• Provide broad administrative support such as data entry, record filing, and written correspondence.
• Treat confidential and sensitive information with strict discretion.
• Help prepare reports, presentations, and supporting documents.
• Screen incoming calls and manage communication channels efficiently.
• Track expenses, bills, and related reporting.
• Plan meetings end to end, including agendas and follow-up actions.
• Assist with errands, procurement, and logistics tasks when needed.
• Monitor action items and ensure follow-through on commitments.
• Support project management work and, when required, provide assistance at a Chief of Staff level.
• Contribute to special initiatives and operational improvement efforts.

Requirements

• Prior experience as an Executive Assistant or Personal Assistant, ideally in a BPO or similar environment.
• Strong written and spoken English communication skills.
• Ability to manage confidential matters with professionalism and integrity.
• Comfort using office management systems and standard administrative procedures.
• Solid working knowledge of MS Office tools, including Excel, PowerPoint, and Word.
• Excellent time management, prioritization, and multitasking abilities.
• Strong attention to detail and practical problem-solving skills.
• Good interpersonal and communication skills.
• A reliable high-speed internet connection with at least 20 Mbps download speed.
• Availability to work the specified schedule: Monday, Tuesday, and Friday from 2 pm to 10 pm EST, and Saturday and Sunday from 10 am to 7 pm EST.
• Willingness to complete background screening, security checks, and drug testing if required.
• Legal authorization to work in the relevant country.

Benefits

• Competitive compensation based on experience.
• Paid time off and company holidays.
• Medical, dental, and vision coverage.
• Retirement savings options.
• Disability and life insurance benefits.
• Bonuses, incentives, and contest participation opportunities.
• Career advancement and professional growth opportunities.
• Paid training programs.
• Flexible remote work setup.
• Casual dress environment.

Equal Opportunity

Mass Markets promotes an inclusive workplace and values people from diverse backgrounds. Hiring decisions are based on merit, qualifications, and business needs, and the company does not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, age, disability, or any other protected status.