UX Designer II

Position Overview

The Home Depot is growing its user experience function to support new initiatives. In this role, you will partner with strategists, designers, and researchers to shape complete customer journeys and uncover user needs.

This position is suited to a designer who enjoys tackling complex customer challenges. You should be comfortable using design-thinking methods to spark ideas, align stakeholders, and test concepts quickly, including low-fidelity paper prototypes. A strong appreciation for both thoughtful design and creative experimentation is important, especially in a business setting.

With a strong eye for interaction and visual quality, you will help create end-to-end experiences that support modern retail strategies. The work involves balancing customer needs with business priorities to deliver experiences that feel useful, efficient, and engaging. You should be comfortable working closely with users and applying research principles to inform better design decisions, even if you are not primarily a researcher. You will also use evaluation methods to refine and improve products over time.

In a collaborative cross-functional environment, you will work alongside researchers, designers, engineers, analysts, and product managers. Feedback is a key part of the process, and you should be able to use input from others to strengthen your work. The role also requires the ability to influence both business and product leadership, as well as individual contributors. You will act as a customer advocate, turning user insight into action, improving usability, and helping the team create experiences that delight customers. Clear communication and the ability to present a strong point of view are essential for driving sound design decisions.

Responsibilities

• Spend most of your time delivering UX work, including communicating concepts and designs to customers and product partners.
• Translate business objectives into design decisions at the feature level.
• Work closely with other product team members to co-create solutions.
• Contribute to data gathering and synthesis activities.
• Produce UX deliverables and validate solutions through usability testing for assigned products.
• Support planning and strategy by partnering with Product, Development, and other UX team members.
• Help execute the defined experience vision and purpose.
• Maintain a strong understanding of business goals at both the feature and product level.
• Continue building knowledge through active and consistent learning.

Additional Information

This position typically reports to a User Experience Manager and has no direct reports.

Overnight travel is expected about 5% to 20% of the time.

The role is primarily desk-based, with most time spent sitting and regular opportunities to move around. Lifting or moving light items may be required occasionally.

Work is performed in a comfortable indoor environment, with unpleasant conditions being uncommon and not significant.

Minimum Qualifications

• You must be at least 18 years old.
• You must be legally authorized to work in the United States.

Preferred Qualifications

• 2 to 4 years of UX experience in an enterprise or retail setting, or a degree in a related field.
• 2 to 4 years of experience working with agile software development teams.
• A strong desire to succeed in a fast-paced environment.

Education

A bachelor's degree, or an equivalent degree in a related field of study, is typically required for the knowledge, skills, and abilities needed for the role. The same educational background is preferred as well.

Experience

A minimum of 2 years of work experience is required, and the preferred amount is also 2 years. No prior leadership experience is required or preferred.

Certifications

No certifications are required.

Competencies

• Action-oriented approach
• Strong collaboration skills
• Clear and effective communication
• Customer-centered mindset
• Results-driven execution