Usher - Theater Operations

About Wynn Al Marjan Island

Wynn Al Marjan Island is scheduled to open in the United Arab Emirates in Spring 2027. Designed as a luxurious beachside destination for guests looking to relax and enjoy themselves, the resort is being developed on a scenic island in Ras al-Khaimah, less than 50 minutes from Dubai International Airport. The integrated property will feature 1,530 rooms and suites, 22 restaurants and lounges, a theatre, a nightclub, and a five-star spa.

About the Role

The resort is looking for an Usher to support its Theatre Operations team.

Key Responsibilities

• Welcome guests professionally, answer basic questions, and help them find what they need.
• Guide audience members to seating areas, guest facilities, and concession points.
• Provide attentive service to all patrons, including VIP and accessibility guests.
• Verify both paper and digital tickets in a smooth and courteous manner.
• Manage late arrivals by directing them to the correct entry points at the right time.
• Observe audience conduct and escalate any disturbances to the relevant supervisors, managers, or security staff.
• Help maintain a safe theatre environment and support evacuation procedures if an emergency occurs.
• Apply venue rules related to photography, mobile phone use, and expected behavior.
• Assist guests with mobility, hearing, and other access-related requirements.
• Issue and retrieve hearing devices or other assistance items when needed.
• When assigned as an Access Host, take full responsibility for supporting access patrons and their service animals.
• Keep the auditorium, foyer, and washrooms clean and orderly before, during, and after performances.
• Hand out and collect programmes or promotional materials.
• Join pre-show briefings and post-show debriefs as required.
• Collaborate effectively with front-of-house staff, box office teams, and security personnel.

Candidate Profile

The company is seeking someone with a warm, polished, and professional presence who can remain composed in a busy theatre environment and deliver strong guest service.

Experience and Qualifications

• Preferred background of 2 years in theatre ushering or the hospitality service industry.
• Exposure to West End, Broadway, theatre venues, or performance schedules is desirable.
• Basic first aid training is optional and can be provided.
• Ability to supervise others and perform effectively under pressure.
• Friendly, approachable, and professional manner.
• Strong spoken communication skills.
• Calm judgment and quick problem-solving ability in fast-moving situations.
• Strong attention to detail and pride in venue presentation.
• Flexible team-oriented attitude.

Benefits

This position offers a competitive salary paid in UAE Dirhams (AED), along with an excellent leave policy, healthcare coverage, incentive programs, and additional employee benefits.

Additional Information

The role is part of a high-profile resort project associated with one of the most recognized hospitality brands in the world.