- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 3 hours ago
- Work mode
- In office
- Eligibility
- Open to candidates suitable for a full-time onsite operations role focused on STD claims and leave management in Noida.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
MetLife is hiring a Team Leader in Operations for its Noida office. The role centers on end-to-end handling of short-term disability (STD) claims and leave administration, with a strong focus on compliance, accuracy, and timely case movement.
Key responsibilities
- Make eligibility decisions by collecting relevant information from employees, employers, physicians’ offices, or other supporting systems through calls, email, fax, and similar channels.
- Review newly received STD claims quickly and complete the first as well as follow-up claim decisions.
- Conduct discussions related to health conditions, return-to-work confirmation, and callback follow-ups.
- Keep systems updated so claim status is recorded correctly and diary notes/documentation are properly maintained.
- Complete work within the recommended turnaround time set for each task type, while staying aligned with compliance requirements.
- Manage the full process for statutory plans, federal leave, company leave, state leave, and other leave categories from end to end.
- Work with claim specialists, claim support specialists, QA teams, claims unit leaders, employees, employers/customers, and physician offices.
Requirements
- Ability to assess eligibility and make claim-related decisions using information gathered from multiple sources.
- Comfort handling outbound calls and written communication such as email and fax for case follow-up and verification.
- Strong attention to detail for accurate case notes, status updates, and diary management.
- Capability to work within defined business-day turnaround standards and compliance expectations.
- Experience managing leave administration and claim workflows across multiple leave types is needed for this role.
- Good coordination and communication skills to collaborate with internal teams and external stakeholders.
Additional information
Role type: full-time, onsite. Location: Noida, Uttar Pradesh, India. No stipend or salary amount was specified in the source.
Core function
This position is responsible for operational decision-making and case management in a claims and leave administration environment, ensuring cases are processed correctly, documented fully, and progressed within required timelines.