Team Leader - Operations

Role overview

MetLife is hiring a Team Leader in Operations for its Noida office. The role centers on end-to-end handling of short-term disability (STD) claims and leave administration, with a strong focus on compliance, accuracy, and timely case movement.

Key responsibilities

• Make eligibility decisions by collecting relevant information from employees, employers, physicians’ offices, or other supporting systems through calls, email, fax, and similar channels.
• Review newly received STD claims quickly and complete the first as well as follow-up claim decisions.
• Conduct discussions related to health conditions, return-to-work confirmation, and callback follow-ups.
• Keep systems updated so claim status is recorded correctly and diary notes/documentation are properly maintained.
• Complete work within the recommended turnaround time set for each task type, while staying aligned with compliance requirements.
• Manage the full process for statutory plans, federal leave, company leave, state leave, and other leave categories from end to end.
• Work with claim specialists, claim support specialists, QA teams, claims unit leaders, employees, employers/customers, and physician offices.

Requirements

• Ability to assess eligibility and make claim-related decisions using information gathered from multiple sources.
• Comfort handling outbound calls and written communication such as email and fax for case follow-up and verification.
• Strong attention to detail for accurate case notes, status updates, and diary management.
• Capability to work within defined business-day turnaround standards and compliance expectations.
• Experience managing leave administration and claim workflows across multiple leave types is needed for this role.
• Good coordination and communication skills to collaborate with internal teams and external stakeholders.

Additional information

Role type: full-time, onsite. Location: Noida, Uttar Pradesh, India. No stipend or salary amount was specified in the source.

Core function

This position is responsible for operational decision-making and case management in a claims and leave administration environment, ensuring cases are processed correctly, documented fully, and progressed within required timelines.