Student Success and Retention Coordinator

Overview

The Student Success and Retention Coordinator plays an integral role in enhancing student retention, academic persistence, and overall success within the Access & Opportunity Programs (AOP) at the State University of New York at Plattsburgh. These programs encompass the Accessibility Resources Office (ARO), Advancing Completion through Engagement (ACE), Cardinal Cupboard, Educational Opportunity Program (EOP), and TRIO Student Support Services (SSS).

Key Duties

• Design individualized student success strategies targeting academic recovery, sustained enrollment, and timely degree completion.
• Proactively engage with students facing academic challenges or enrollment obstacles.
• Guide students through institutional policies and processes, connecting them with suitable campus resources.
• Act as a liaison promoting communication and coordination between students, faculty, advisors, coaches, and support personnel to facilitate continued academic success and persistence.
• Build and sustain collaborative partnerships across campus divisions such as Academic Advising, Intercollegiate Athletics, Academic Affairs, and Enrollment & Student Success to support academic progress and retention initiatives.
• Participate actively in institutional committees focused on student success and persistence goals.
• Serve as the primary academic contact for student-athletes, monitoring academic standing, coordinating support interventions, and collaborating with Athletics staff to maintain eligibility and foster positive academic behaviors.
• Teach courses related to student success and academic recovery (for example, CLP 101, CLG 210, INT 390), including preparation, instruction, evaluation, and curriculum enhancement integrating academic success strategies.
• Contribute as a member of the AOP Leadership Team in divisional planning and cross-unit collaborations that advance student outcomes.

Institutional Commitment

This role is part of Enrollment and Student Success, a division dedicated to supporting students throughout their collegiate journey from admission through graduation by partnering with faculty and staff to foster an environment conducive to student achievement. Candidates must demonstrate awareness and sensitivity to diversity, inclusion, and equity-focused practices aligned with SUNY Plattsburgh's commitment to a high-quality, challenging educational experience for a diverse student body.