Store Manager - North City

About the Brand

As the world’s largest jewellery brand, we empower millions of people to express their love and personal stories through our beautiful products. Our commitment is to craft not only remarkable jewellery but also meaningful career journeys. We celebrate original thinkers who drive positive change, embrace bold ideas, and deliver with passion and care.

Team Overview

The Store Manager serves as the foremost ambassador of our brand. This role involves deep engagement with our culture and products, ensuring customers receive exceptional shopping experiences. It offers the chance to be actively involved on the sales floor, collaborating closely with your team to achieve business goals. You will lead, mentor, and support Assistant Store Managers and Retail Assistants to elevate their performance and growth.

Key Responsibilities

• Create a passionate store culture where every team member becomes an outstanding representative of the brand.
• Foster a high-energy sales environment that delights customers and surpasses their expectations consistently.
• Set ambitious targets and exceed commercial goals, driving outstanding sales success.
• Coach, develop, and inspire your team, promoting accountability and providing immediate feedback to help them meet their KPIs.
• Collaborate with Divisional Sales and HR Managers to address any performance or policy concerns promptly.
• Oversee operations including merchandising, talent development, and customer experience to ensure smooth and timely execution of strategies.

Candidate Profile

• Proven track record with 3 to 5 years of experience managing stores in a demanding, high-sales environment.
• Exceptional communication skills, both written and verbal, with the ability to engage and motivate audiences at all organizational levels.
• Strong commercial insight paired with analytical capabilities to deliver measurable results.
• Experienced in recruiting and retaining top talent, focused on career development and succession planning.
• Proficient in Microsoft Office 365, POS software, and applicant tracking systems.

Employee Benefits

• Generous staff discount of 60% on products.
• Birthday leave to celebrate your special day.
• Opportunities for personal and professional growth.
• Subsidized health insurance coverage.
• Inclusion in a retail performance bonus program.
• Access to Employee Assistance Programs for wellbeing support.
• Highly generous jewellery allowance.
• Two wellness days annually to focus on your health and self-care.

Additional Information

Our recruitment process is transparent and designed to provide equal opportunity for all candidates to showcase their skills without bias. To promote fairness, please avoid sharing personal identity details such as photographs, marital status, or age in your application.

If you require accommodations during the interview process, please notify us as early as possible so we can make suitable arrangements.