Store Manager - Luxury Brand - Riyadh

About Chalhoub Group

With over 70 years of expertise, Chalhoub Group stands as a key creator of luxury experiences across the Middle East. Managing over 10 proprietary brands and handling distribution for more than 400 international luxury fashion, beauty, jewellery, watches, eyewear, and lifestyle labels, the Group continues to evolve as a leading hybrid luxury retailer. It serves customers through 950+ stores, online platforms, and mobile applications, driven by innovation at The Greenhouse, its startup incubator and accelerator. Praised for its inclusive culture, Chalhoub Group employs over 16,000 professionals in eight Middle Eastern countries and LATAM, holding multiple Great Place to Work® certifications. Sustainability is integral to its strategy, including commitments to the United Nations Global Compact and Net Zero targets by 2040.

Key Responsibilities

• Lead store operations to meet sales goals and KPIs, embodying the brand’s identity in all interactions.
• Develop and implement store action plans that align with business objectives.
• Manage customer relationships and databases to foster loyalty and generate future sales opportunities.
• Stay informed on market trends, products, and competitors, providing feedback to back-office teams.
• Utilize both digital and physical sales channels to maximize revenue.
• Provide strong leadership and clear direction to the store team, promoting a positive, trust-based work environment.
• Recruit, develop, and retain high-caliber talent; act as a coach encouraging professional growth using company learning resources.
• Monitor team performance and implement transparent improvement plans.
• Promote an omnichannel customer experience by integrating physical and digital touchpoints, emphasizing VIP clienteling and e-commerce involvement.
• Maintain strict adherence to sales, operational, legal, safety, security, and HR policies and procedures.
• Ensure timely and quality preparation of e-commerce orders and proper stock management following brand merchandising guidelines.

Required Skills and Qualifications

• Proven experience leading and developing sales teams in retail settings.
• Track record of achieving or exceeding sales targets.
• Expertise in client relationship management with strong CRM tool proficiency.
• Excellent communication skills with fluency in English mandatory.
• Deep knowledge of luxury fashion trends, materials, and artisanal craftsmanship.
• Ability to offer personalized styling advice and curate wardrobes.

Benefits and Opportunities

Joining Chalhoub Group opens doors to extensive learning and career advancement prospects within a diverse and inclusive environment. Employees benefit from comprehensive healthcare, child education support, flexible and remote working options, and exclusive discounts.

Inclusion and Diversity

Chalhoub Group values diversity in thought, culture, abilities, and perspectives, ensuring equal opportunity employment without discrimination based on gender, age, race, religion, nationality, or disability status. All applicants are encouraged to contribute to their vibrant future.