Store Manager - Castletown

About the role

Forever New is looking for an experienced Store Manager to lead its Townsville store in Queensland. This position suits a fashion-driven leader who enjoys coaching teams, lifting sales performance, and creating an engaging retail experience.

Reporting to the Area Manager, this role offers a strong progression opportunity within a fast-growing fashion and accessories business. You will work in a lively store environment where each day brings different priorities, from team leadership to customer engagement and product presentation.

Key responsibilities

• Lead and support the store team to deliver a high-performing retail experience.
• Work toward sales, wage, and store target achievement.
• Build strong working relationships within the team and across the store.
• Coach and develop team members through regular one-on-one guidance and support.
• Manage rosters effectively to suit trading and staffing needs.
• Maintain a strong focus on customer service and a positive store atmosphere.
• Use visual merchandising skills to present garments and the store to a high standard.
• Engage confidently with a varied customer base and support the sale of fashion product.
• Take an active hands-on role in the day-to-day running of the store.

Requirements

• Previous experience managing a retail store.
• Demonstrated success in achieving sales, wage, and target outcomes.
• Ability and enthusiasm to coach, inspire, and lead a team.
• Exposure to performance management processes.
• Strong communication skills with a customer-first approach.
• Capability to plan and manage rosters effectively.
• Background in visual merchandising.
• Willingness to work late nights, weekends, and public holidays when needed.
• Understanding of fashion trends and the retail fashion environment.
• Genuine interest in the Forever New brand and product offering.

Perks and benefits

• $1,000 annual clothing allowance.
• Potential seasonal bonus earnings.
• 40% employee discount, plus occasional discounts for family and friends.
• Birthday leave.
• Wellbeing and environmental incentives.
• Access to learning and development programs.
• Recognition initiatives and service awards.
• Exposure to an international business operating across five continents.
• Recruitment referral incentives.

About the company

Forever New is an Australian fashion brand with a large and growing retail and online presence. The company operates more than 450 stores globally and brings together people who are passionate about style, design, and customer experience.

Values and culture

• Think Customer
• Respect for all
• Keep it Simple
• Take Responsibility
• Act with Pace

Diversity and hiring approach

The business welcomes candidates from all backgrounds and places value on diversity and inclusion. Hiring decisions are based on capability and performance, so applicants who match the role requirements and company culture are encouraged to apply.

Location

Townsville, Queensland, Australia.