Store Assistant Manager (H)

About Pet Valu

Pet Valu operates a family of specialty pet retail banners, including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet. Together, these brands form one of the biggest pet-focused retail networks in North America, serving households with food and supplies for dogs, cats, birds, fish, reptiles, and small animals.

The company also supports pets in the community by working with shelters, rescues, and charities through adoption events, in-store adoption at selected locations, pet food bank initiatives, donation drives, and fundraising campaigns.

Pet Valu describes its team as pet experts who are also passionate pet lovers.

Role Overview

As an Assistant Store Manager, you will help lead and develop the store team so customers receive excellent service and pet parents are guided toward the right nutrition and other solutions for their pets. This role suits someone who wants to grow in a fast-moving pet retail environment and contribute to a service-focused team.

Compensation

The starting pay for this position is $19.35.

Key Responsibilities

You will support store operations, team leadership, and customer experience while helping the location meet its business goals.

• Make sure team members consistently deliver strong customer service and maintain positive relationships within the community, including with organizations such as humane societies.
• Help manage store staff by participating in hiring, scheduling, training, task allocation, supervision, and coaching.
• Ensure employees follow company operational policies and procedures.
• Handle day-to-day administrative work such as ordering stock, monitoring inventory, completing store and safety audits, arranging small repairs, and finishing required corporate paperwork.
• Work with the team to support sales and performance targets.
• Take on additional tasks and responsibilities as needed.

What the Employer Offers

• Management training
• Product knowledge development
• Employee discount
• Competitive pay
• Paid benefits
• A career environment centered around pets

Requirements

• At least 2 years of experience in customer service and retail store management.
• Strong interest in learning and advancing within the pet care industry.
• A friendly, outgoing personality with solid customer service ability.
• Availability to work the scheduled shifts, including weekends and evenings.
• Reliable transportation to and from the store.
• Ability to observe employees, coach sales techniques, and support excellent customer interactions.
• Skill in recognizing team conflicts and escalating issues when appropriate.
• Working knowledge of point-of-sale systems.
• Ability to lift up to 50 lbs repeatedly.
• Prior industry experience is considered an advantage.

Additional Information

This position is based in Stratford, Prince Edward Island, Canada. The role is full-time and onsite.