STD Claim Specialist

Role overview

MetLife’s Global Customer Service and Operations team focuses on trustworthy, empathetic service and continuous improvement. In this role, you will help support disability claimants through important and often complex moments by combining sound judgment, operational discipline, and a service-first approach.

What you will do

You will manage disability claims as the main owner and decision-maker, applying contractual and internal/external guidelines throughout the claim lifecycle. A key part of the job is building a relationship with claimants, understanding their perspective, assessing functional ability, and using that information to support appropriate return-to-work outcomes where possible.

• Interpret and apply disability policy provisions correctly so MetLife’s liability is assessed accurately from start to finish.
• Encourage and support return-to-work efforts through suitable programs and methods within the scope of the contract.
• Maintain proactive communication with claimants, set clear expectations, identify medical and non-medical barriers, and keep them informed about claim status and next steps, including possible outreach from vocational or other resources.
• Work with claimants, specialist resources, and senior colleagues to build a clear, practical claim plan tailored to the individual’s situation, functional capacity, and prognosis.
• Keep relevant partners informed when important events or decisions arise, such as closure or return-to-work considerations.
• Manage an assigned portfolio of claims by organizing priorities, using resources effectively, and making timely, accurate decisions.
• Own individual claim action plans, serve as the claimant’s primary contact, and complete claim determinations.
• Provide a consistently high level of customer care by honoring commitments, returning calls promptly, and communicating clearly.

Requirements

• You must live within commuting distance of one of the posted sites at the time of hire.
• Available locations mentioned for this role are Oriskany, NY; Bloomfield, CT; Tampa, FL; and Cary, NC.
• High school diploma or GED is required.
• You should have a strong understanding of disability contract language, especially how disability is defined.
• Excellent communication skills are needed, including the ability to coach Case Specialists on interviewing claimants effectively and gathering the information needed to administer claims.
• Strong analytical, strategic, and prioritization abilities are important.
• You should be comfortable giving and receiving feedback based on specific measurements and observed behavior, and open to coaching.
• Preferred: associate degree.
• Preferred: at least 1 year of claims management experience, ideally in the healthcare field.
• Preferred: proficiency with Microsoft Word and Excel.

Compensation

The anticipated annual salary range for this position is $40,000 to $52,000.

This role may also qualify for annual short-term incentive pay and stock-based long-term incentives, subject to the applicable plan terms.

Benefits

MetLife offers a broad benefits package designed to support physical, mental, financial, and family well-being. This includes medical, prescription drug, vision, and dental coverage; no-cost short-term and long-term disability coverage; company-paid life insurance; legal services; a company-funded retirement pension; 401(k) with employer match; discounts on voluntary insurance products such as auto, home, pet, critical illness, hospital indemnity, and accident coverage; an Employee Assistance Program; digital mental health support; parental leave; paid time off; paid holidays; volunteer time off; tuition assistance; and more.

About the company

MetLife is a global financial services organization serving individual and institutional customers with insurance, annuities, employee benefits, and asset management. The company operates in more than 40 markets across the United States, Latin America, Asia, Europe, and the Middle East, and is recognized among leading workplace and business rankings.

Its mission is to help colleagues, customers, communities, and the broader world build a more confident future. The company’s guiding values include winning together, doing the right thing, delivering impact over activity, and thinking ahead.

Equal opportunity and workplace policies

MetLife provides equal employment opportunity and makes decisions without regard to protected characteristics under applicable law, including race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or domestic partnership status, genetic information, citizenship status, military or veteran status, and others protected by law.

Applicants needing a disability accommodation during the hiring process may contact the company by email; information shared for this purpose will be kept confidential and used only to arrange appropriate support.

The company maintains a drug-free workplace.

In Massachusetts, employers cannot require or administer lie detector tests as a condition of employment or continued employment; violations may lead to criminal and civil penalties.