Senior Retail Operations Manager

Role Overview

This position is for a senior retail operations leader who will manage daily operations for a technology-enabled retail platform. The role focuses on keeping logistics, stock handling, and customer service processes running smoothly while supporting a distributed team. It also involves using AI-based tools to improve efficiency, with the work directly influencing customer satisfaction and revenue in a fast-growing gig economy setting.

Responsibilities

• Lead the full retail operations cycle, including inventory control, fulfillment processes, and escalation handling for customer support.
• Work with teams across the business to roll out AI-supported improvements in forecasting, planning, and demand management.
• Track operational metrics such as fulfillment accuracy, delivery speed, and customer satisfaction indicators.
• Supervise remote retail associates, including training, performance reviews, and ongoing feedback to sustain service quality.
• Review operational data to spot delays, inefficiencies, and other issues, then recommend fixes aligned with business goals.

Requirements

• At least 3 years of experience in retail operations management, with hands-on involvement in inventory control and supply chain coordination.
• Strong working knowledge of retail management systems and AI-based analytics tools used for forecasting and performance monitoring.
• Proven leadership ability to manage remote teams, including scheduling, reviews, and conflict handling.
• Background in customer service operations, especially in resolving urgent or high-priority issues.
• Ability to work independently, organize priorities effectively, and deliver within deadlines in a fast-moving contract environment.

Additional Information

The role is remote and can be performed from anywhere, while the listed location is Singapore. Compensation is competitive and will be determined according to experience. This opportunity is positioned within an AI-powered retail operations environment and offers exposure to advanced tools for inventory optimization and workforce management. The employer states that hiring is based on skills and qualifications, and all suitable candidates are welcome regardless of background, prior experience, or previous employment history.

Eligibility

Applicants with the required retail operations experience and the ability to handle remote team management, inventory workflows, and customer service escalations are suitable for this role. Candidates are evaluated only on their demonstrated qualifications and technical ability.

Perks

• Remote work from anywhere.
• Competitive compensation based on experience.
• Exposure to AI-powered retail operations tools.
• Opportunity to contribute to efficiency gains in a high-growth environment.
• Room for professional growth in a high-impact domain.