IMDA

Senior Manager / Manager, Case Resolution

IMDA

Singapore · Full Time

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Experience
2+ yrs
Salary
Openings
1
Posted
5 days ago
Work mode
In office
Eligibility
Candidates with a background in Humanities, Computer Science, Social Sciences, Mass Communications, or Legal Studies, and an interest in online safety and digital platform operations, are suitable for this role.
Resume
Required to apply

Where you'll work

Job description

Role overview

This position sits within the new Online Safety Project Office and is focused on helping to build a safer and more trusted online environment for Singapore. It is suited to someone motivated by public-impact work in online safety and content governance.

What you will do

  • Review reports from stakeholders and feedback from the public on online content, then respond in a timely and flexible way.
  • Assess potentially harmful online material carefully and make balanced decisions on how it should be handled.
  • Lead and support negotiations with industry partners and coordinate with whole-of-government stakeholders on relief measures for victims affected by harmful online content.
  • Participate in weekend on-call duty at least once each month.

What the team is looking for

  • A background in Humanities, Computer Science, Social Sciences, Mass Communications, or Legal Studies.
  • Genuine interest in online safety and familiarity with how online services work, including social media platforms and app stores.
  • At least 2 years of relevant experience in public policy, online content regulation, online trust and safety, content moderation, horizon scanning, or strategic futures work is an advantage.
  • Strong analytical ability, interpersonal skills, and written communication.

Additional information

This is a meaningful role for someone who wants to contribute directly to Singapore’s online safety efforts through case assessment, stakeholder engagement, and cross-agency coordination.

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