Sales Associate | Swatch Pitt Street

About Swatch

Swatch is known for its bold, playful and constantly evolving approach to watchmaking. Since its launch in March 1983, the brand has sold hundreds of millions of watches and built a global reputation while staying true to its original identity. New designs are created at an average pace of once every one and a half days, and Swatch watches have become a creative platform for artists across many styles.

The brand has also generated major worldwide attention through high-profile collaborations, including OMEGA x Swatch Moonswatch in March 2022, which was described by The New York Times as one of the watch industry’s defining moments of 2022. The Blancpain x Swatch Bioceramic Scuba Fifty Fathoms release in September 2023 and the more recent Audemars Piguet x Swatch Royal Pop collection also drew strong global interest, reinforcing Swatch’s influence in modern watch culture.

Role Overview

As a Sales Associate, you will play an important part in the store team by delivering excellent service, helping the store meet sales goals, and supporting day-to-day retail operations.

Key Duties

• Contribute to the achievement of sales targets alongside the wider team.
• Process sales transactions in line with company procedures.
• Maintain a clean, orderly and well-presented store environment.
• Display merchandise according to Swatch presentation standards.
• Assist with routine and monthly stock checks as well as general inventory control.
• Stay informed about new launches, promotions and product updates, and take part in ongoing training.
• Contact customers by phone or email regarding warranty queries and repair follow-ups.
• Consistently deliver a high standard of customer care.

Skills and Experience

• Background in retail sales.
• Prior exposure to sales targets and KPI-driven environments.
• Strong customer service capability with a proven track record.
• Ability to develop and maintain long-term customer relationships.
• Good organisation and effective time management.
• Strong verbal and written communication skills.
• Availability for full-time work, including weekends.

Benefits

• Supportive and collaborative workplace culture.
• Staff discount across all Swatch Group brands.
• Employee referral scheme with cash reward potential.
• Access to an employee assistance program.
• Income protection insurance coverage.
• Novated leasing options for electric vehicles.
• Structured learning and development opportunities.
• Annual bonus opportunity in addition to base salary.
• Complimentary Swatch loan watch.

Additional Information

Work location: Shop L00.60, 197 Pitt Street Mall, 2000 Sydney, Australia (New South Wales).

Company address: The Swatch Group (Australia) PTY. LTD., 40 River Boulevard, Level 3, Richmond, Victoria 3121, Australia.

Applications are to be submitted through the company’s application process.