Room Attendant

About the Company

Pyramid Global Hospitality is a major hospitality management group with more than 200 hotels and resorts and over 18,000 associates across the United States, the Caribbean, and Europe. Its portfolio includes Benchmark Resorts & Hotels, Axiom Hospitality, and PYRAMIDWORKS, with corporate offices in Boston, The Woodlands (Texas), and London. The company emphasizes attentive service, strong operations, and lasting partnerships.

The organization focuses on creating a workplace where associates are respected, supported, and given room to advance. Team members can work closely with experienced leaders, take on challenging assignments, and gain exposure across multiple properties, brands, and markets. The environment is designed to support both new and experienced hospitality professionals in building their careers.

Pyramid and its properties have earned recognition from publications and travel organizations including USA Today, The Boston Globe, The Houston Chronicle, Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report. These honors reflect the company’s commitment to service, culture, and people.

About the Property

Costa d'Este Beach Resort & Spa is a luxury resort in Vero Beach, Florida. Its guest rooms and suites are spacious, well-appointed, and many offer views of the ocean or pool. Located on Florida’s Treasure Coast, the property is positioned as a relaxing destination for couples, families, and groups.

Role Overview

The cleanliness of the hotel is a major reason guests return and recommend the property to others. Room attendants play a central role in that experience by keeping guest rooms fresh, orderly, and welcoming every day.

This position is part of the Housekeeping team and is suited to someone who pays close attention to detail and takes pride in creating a comfortable stay for guests. The role is considered the “Heart of the House” because it directly affects guest satisfaction.

Strong performers in this role may have opportunities to move into leadership paths such as Housekeeping Supervisor, Housekeeping Manager, or Executive Housekeeper.

Key Duties

• Interact with guests in a friendly way and help ensure their stay is going smoothly.
• Work collaboratively with the team to maintain resort and hotel cleanliness.
• Keep the housekeeping cart neat and fully supplied.
• Use equipment, supplies, and guest amenities correctly.
• Clean and sanitize assigned guest areas thoroughly.
• Replace and inspect linens and towels each day according to standards.
• Watch for safety concerns such as broken glass, damaged cords, leaks, broken locks, and suspicious activity, and report issues promptly.
• Handle guest belongings with care and respect at all times.
• Maintain equipment responsibly.
• Arrive on time, follow the posted schedule, keep accurate time records, and follow proper room issuance procedures.
• Stay attentive, polite, and helpful to guests and coworkers.
• Carry out other related tasks assigned by the Inspector, Supervisor, or Manager.

Qualifications

• Previous housekeeping experience is preferred.
• Friendly, neat, and pleasant personal presentation.
• Good time-management ability.
• Comfortable working on foot for long periods.
• Ability to communicate clearly.
• Can read room numbers, dates, and simple instructions.
• Able to move around spaces, reach corners and high areas, and maneuver carts weighing up to 100 lbs in tight spaces.
• Capable of operating housekeeping tools and equipment such as spray bottles, vacuums, mops, brooms, dust pans, scrub pads, and dusters.
• Can lift, carry, and position at least 25 lbs.
• Must be able to raise the corners or sides of heavy mattresses when changing linens.

Compensation and Employment Notes

Compensation varies based on factors such as skill set, years and depth of experience, certifications, and office location. Pay may differ in other locations because of labor cost differences. The employer is an equal opportunity organization and maintains a commitment to diversity and inclusion.