Retail Sales Specialist

Role overview

As a Retail Sales Specialist, you will represent Spectrum in-store by guiding customers through its range of products and services. The position focuses on creating strong customer experiences, driving sales, and supporting a service-oriented retail environment.

The job offers a base wage of $22.00 per hour, with earnings that can rise to $26.50 per hour through commission and incentives. Employees also receive free and discounted internet, TV, and mobile services.

This position requires legal authorization to work in the United States without the need for current or future employment-based immigration sponsorship.

Key duties

You will help achieve sales, service, and operational targets while improving the overall store experience. The role calls for identifying buying opportunities, educating customers on products, and matching solutions to customer needs.

You will also build rapport with shoppers, listen carefully, handle objections, and reinforce the value of Spectrum’s offerings. In addition, you’ll keep up with product details, pricing, promotions, visual presentation standards, and loss prevention practices.

A major part of the job is maintaining a clean, friendly, and organized store environment, communicating effectively, following company policies, resolving issues, and taking part in training.

Working conditions

This role involves a flexible schedule and regular attendance. It also requires physical activity, including standing for long periods and lifting up to 35 lbs. You’ll work in a moderately noisy retail setting and must follow Spectrum’s dress code.

Required background and skills

A high school diploma or an equivalent credential is required. You should be comfortable handling cash accurately and processing payments correctly.

Strong familiarity with personal technology, mobile devices, video platforms, and common computer applications is expected. Basic math ability is needed, along with the ability to read, write, speak, and understand English.

The ideal candidate can juggle multiple priorities, adapt to change, and perform well in a goal-driven environment. You should work effectively as part of a fast-moving team and communicate well with customers and coworkers in person, over the phone, and in writing.

Strong interpersonal skills, a self-driven attitude, competitive energy, professionalism, attention to detail, and problem-solving ability are important for success in this role.

Preferred experience

Applicants with familiarity with current technology and devices are preferred. Prior experience of 1 to 5 years in sales or customer service is also desired, along with 1 to 3 years of experience in telecommunications or wireless.

Equal opportunity and hiring notes

Applicants with a criminal history may be considered in line with applicable laws, including local ordinances. Spectrum is an equal opportunity employer and welcomes applicants with disabilities and veterans.

About the employer

Charter Communications serves residential and business customers through the Spectrum brand, offering internet, TV, mobile, and voice services. The company also provides local news, programming, regional sports, and advertising solutions across a broad U.S. footprint.

Spectrum emphasizes career growth and building a workforce that reflects the communities and customers it serves.