Retail Operations Manager

Opportunity Overview

This is a high-visibility leadership position responsible for running a flagship retail and service site in a busy, customer-centric setting. In this role, you will ensure the location operates smoothly each day while guiding a frontline team and keeping the customer experience strong.

You will partner closely with senior leaders who stay actively involved in the site’s success, giving you direct exposure and room to make a real impact. The position suits someone who enjoys taking ownership, working hands-on, and driving excellent service in a retail or service environment.

Work Location and Language

The role is based in Etobicoke, Ontario, Canada, and is fully on-site. Strong written and spoken English is required.

Core Responsibilities

You will be responsible for overseeing daily operations at a large flagship location, making sure the site runs efficiently and without disruption.

You will manage, coach, and support employees working across different shifts, helping create a positive, productive, and accountable team culture.

You will support sales and leasing efforts, work toward performance targets, and ensure service standards remain consistently high.

You will keep the property clean, orderly, and ready to present at any time, including for executive or investor visits.

You will handle administrative duties such as reporting, inventory control, scheduling, and cash management.

You will serve as the main escalation contact for customer issues, addressing concerns with professionalism and care.

Experience and Qualifications

The ideal candidate has 3 to 5 years of leadership experience in premium retail or hospitality settings.

You should bring strong organizational and time management abilities, along with the capacity to juggle multiple priorities in a fast-moving environment.

Experience leading teams, accepting direction from senior leadership, and acting on feedback is important.

Excellent customer service and communication skills are essential.

Working knowledge of Microsoft Office, especially Outlook and basic Excel, is required.

A proactive, hands-on approach with a strong sense of ownership and accountability is expected.

Hiring Requirements

A criminal background check and employment references are required before hiring.

Employer Note

The hiring manager is seeking someone who genuinely takes pride in their work and is comfortable getting involved in day-to-day tasks. This is a highly visible role where organization, leadership, and the ability to maintain a high-standard environment will be critical.

Candidate Support

The recruiting partner works with verified employers across Canada and supports candidates throughout the hiring process. Services include learning about your strengths, advocating for suitable roles, coordinating the hiring process, offering coaching, and connecting you with the hiring manager. Candidate services are provided at no cost.