Resident Engineer (DXB-TTC)

Role overview

Canon is looking for a Resident Engineer to deliver practical, cost-conscious maintenance support and help keep hardware performing at a high standard. The role also covers firmware upkeep, product software updates, and support for product-related applications through Canon’s remote assistance tools.

What you will do

• Handle first-level troubleshooting for standalone and connected products within the assigned portfolio, focusing on identifying the root cause of issues.
• Work toward a strong first-time fix rate while keeping repeat visits low and using labour and parts as efficiently as possible.
• Record labour usage, parts consumption, and counter readings through the CAESAR coding structure.
• Support inventory control by managing stock levels and rotation, while balancing the need for return-to-fit visits.
• Spot commercial opportunities and pass them to the sales and marketing teams through OnSite-InSight.
• Contribute to the ongoing improvement of the team and overall service delivery.
• Take time to understand customer needs and support the service approach within the broader solution business strategy.
• Communicate customer issues to the relevant account manager and follow up appropriately.
• Identify super-users and provide training on Canon products, installed software, printer drivers, and relevant features.
• Look for ways to expand the client relationship into other business areas and coordinate with the account manager.

Required qualifications and strengths

• An engineering degree or diploma in electronics, mechanics, or software.
• Prior experience in the service industry.
• Knowledge of health and safety practices and the ability to follow them properly.
• Strong technical ability with solid fault-finding and problem-solving skills.
• Good customer-facing communication skills, including the ability to guide and instruct customers clearly.
• A team-oriented approach with a focus on improving group performance.
• Commercial awareness and sound business judgment.
• Professional conduct that reflects Canon’s brand in behaviour, communication, presentation, and appearance.
• A valid GCC driving licence.
• The ability to work independently as well as within a team.
• Creative thinking and a willingness to solve problems in new ways.
• Accuracy and the ability to provide timely, relevant information.
• Capacity to stay effective and deliver results under pressure.
• Diplomatic communication style and strong interpersonal skills.

About the company

Canon Middle East FZ LLC, part of Canon Europe, serves as the operational headquarters for the Middle East region from Dubai, UAE. For more than 85 years, Canon has been known worldwide for imaging innovation, collaboration, and a commitment to creating positive impact. Its portfolio spans cameras, commercial printers, business consultancy, and healthcare technologies, all guided by the company philosophy of Kyosei, meaning living and working together for the common good.

With over 25 years of regional presence, Canon’s offices in the UAE, KSA, and Qatar support operations across Middle Eastern markets. The company highlights a diverse, inclusive workplace and places strong emphasis on sustainability, learning, and personal growth.

Why this opportunity stands out

• Work with a multicultural team representing 37+ nationalities.
• Competitive pay and comprehensive benefits.
• Flexible working hours and a hybrid working model.
• Access to continuous learning resources and tailored development programmes.
• A workplace culture that values inclusion, sustainability, and professional growth.

Additional information

This position is based in Dubai, United Arab Emirates. The role is full-time and involves remote working.

The company encourages interested candidates to review the role carefully and submit an application if they feel the opportunity matches their career goals.