Reservations Agent

Role Overview

Dalata Hotel Group is looking for a Reservations Agent to handle guest bookings and support a smooth pre-arrival experience. The role is based in Dublin and focuses on making sure each reservation is managed accurately, professionally, and with a high standard of service.

What the Role Involves

• Handle guest reservations and make sure booking requests are met to a very high standard.
• Share information about hotel facilities and room rates clearly and accurately.
• Suggest and promote other hotel services or properties within the group when appropriate.
• Set clear expectations for guests ahead of their stay so their experience begins well before arrival.

Skills and Experience Needed

• Strong customer service abilities.
• The confidence to work on your own and take initiative when needed.
• Excellent verbal and written communication skills.
• Ability to stay composed and effective in a busy, high-pressure environment.
• Previous experience in a 3-star or 4-star hotel is preferred but not required.
• Flexibility to work any day from Monday through Sunday based on business requirements.

Learning and Career Growth

This position includes access to Dalata Academy learning programmes, courses, and tools designed to build knowledge and practical skills. You may also gain exposure to senior colleagues who can support and mentor your development. The company promotes internal progression, so strong performance can open the door to future opportunities.

Benefits

• Complimentary meals while on duty.
• 50% discount on food and beverage across all properties.
• Employee room rate of €/£60 at all Dalata-owned hotels.
• 30% discount for Friends and Family rates.
• One extra annual leave day for each year worked, up to a maximum of 5 additional days.
• Employee Assistance Programme.
• Cycle to Work Scheme and/or Transport Schemes.
• Access to pension arrangements, with local details available from HR.
• Training and development support through Dalata Academy.
• Employee recognition initiatives, team-building activities, and regular charity events.

About the Employer

Dalata Hotel Group operates hotels with a hospitality-led approach built on care, integrity, fairness, and inclusion. The company continues to grow across Ireland, the UK, Germany, and the Netherlands, with expansion plans focused on major UK cities, Dublin, and other parts of Continental Europe. The organisation places strong emphasis on employee development and internal career progression.

Equal Opportunity and Accommodation

Dalata Hotel Group is an inclusive employer and welcomes applicants from all backgrounds and abilities. If you need any adjustments or accommodations during the application process, you are encouraged to mention your needs when applying.