Receptionist

About Us

We are a leading firm in commercial real estate services and investments, providing integrated, high-quality services such as facilities management, advisory, transaction services, and project management to clients across Africa and the Middle East. We primarily serve corporate clients with contractual service needs throughout the Middle East, Africa, and globally. At CBRE Excellerate, we foster a culture of entrepreneurship where outstanding work is valued and celebrated. Join us to shape the future of work, collaborate with talented individuals, and benefit from exceptional resources for professional and personal growth.

Job Description

We are seeking a Receptionist to join our Soft Facilities Management team. This role is pivotal in creating a world-class first impression of our organization, upholding client values, and guiding customers through important moments. Exceptional performance and strong problem-solving abilities are essential. Our team adheres to service standards that reflect core behaviors expected in every interaction.

Key Responsibilities

• Manage the Visitor Management system, ensuring a memorable and professional welcome for all guests, with pre-prepared badges for a seamless experience.
• Greet all internal colleagues courteously and professionally.
• Maintain full ownership of the reception area and its surroundings, collaborating with colleagues and service partners to project a positive company image.
• Assist with issuing and delivering lost or forgotten passes as needed.
• Utilize the technology platform to scan all loaned items in and out within specified timelines.
• Engage positively with colleagues, clients, and stakeholders to ensure seamless service delivery and cross-departmental coordination.
• Provide general administrative support, including photocopying, filing, and data entry.
• Promptly report any issues affecting building and facilities operations and collaborate with relevant stakeholders for timely resolution.
• Support the admin team by posting and assigning workplace tickets in the Helpdesk system.
• Assist the Admin team with managing the Desk Booking system.
• Develop and maintain strong relationships with the Security Team to ensure building security.
• Identify and report health and safety hazards, taking proactive steps to mitigate risks.
• Provide information on local transport and service statuses to assist guests with their onward journeys.
• Possess general knowledge of local amenities and directions.
• Understand the roles of Workplace Coordinators to provide cover when necessary.
• Be operationally hands-on to support the wider team during peak periods and work flexible hours occasionally.
• Promote and uphold the core values of CBRE Excellerate and the client.
• Perform other assigned duties.
• Deliver services in alignment with the client's strategy and the Workplace Management Main Contact.

Communication Skills

• Comprehend and interpret instructions, short correspondence, and memos, seeking clarification as needed.
• Respond effectively to common inquiries or complaints from clients, colleagues, and supervisors.

Skills Required

• Demonstrated customer focus, promoting team spirit and good morale.
• Excellent communication and interpersonal skills with a professional demeanor.
• Strong organizational abilities and meticulous attention to detail.
• Capacity to multitask and prioritize effectively in a dynamic environment.
• Positive outlook and adaptability to new challenges.
• Ability to maintain confidentiality and handle sensitive information discreetly.
• Punctuality and reliability are paramount.
• Comfort and enthusiasm for new technologies and digital tools.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Additional Information

This role requires operational hands-on involvement to assist the wider team during peak periods and may involve flexible working hours from time to time. Delivery of services must align with the client's strategy and the Workplace Management Main Contact.