Reception Team Member (m/w/d)

About Staycity

Staycity is an urban aparthotel brand combining the independence of an apartment with the comfort of a hotel. Operating in key European cities such as Dublin, London, Paris, and Berlin, we offer our guests a temporary home in prime city locations, ideal for the modern traveler seeking flexibility and a welcoming atmosphere.

Our mission is to empower guests to explore each city in their unique way by merging autonomy with genuine hospitality at every stay and detail. We are passionate doers, visionaries, and hosts who dedicate ourselves to delivering exceptional guest experiences and fostering a vibrant company culture.

Role Overview

Begin your career at Staycity in the Front Office department as a Front Office Agent / Reception Team Member (m/w/d) and contribute to creating unforgettable moments for our guests.

Responsibilities

• Serve as a dedicated host and representative of the property, ensuring comprehensive and outstanding guest service.
• Act as a warm and committed contact person for guests at the reception with ambassador qualities.
• Communicate proactively with guests, providing hotel recommendations and helpful tips about the surrounding area.
• Manage smooth operations of all Front Office duties while maintaining high service standards.
• Handle written and telephone inquiries, redirecting them to the appropriate departments when necessary.
• Assist the Front Office Manager with special requests and complaint resolution, offering prompt and solution-oriented support.

Candidate Profile and Requirements

• Enjoy interacting with guests and possess outstanding hospitality skills.
• Completed hotel or restaurant vocational training; prior Front Office experience is advantageous.
• Proficient in department-relevant computer systems, preferably with some exposure to Opera Cloud.
• Demonstrate teamwork, reliability, motivation, and a strong sense of responsibility.
• Excellent communication skills, flexibility, and resilience under pressure.
• Willingness to work early, late, and occasional night shifts, including cross-departmental support.
• Present a polished, professional appearance and exhibit excellent manners.
• Strong command of German and English; additional foreign languages are a plus.

Benefits and Perks

• Attractive staff rates available for you, your family, and friends across all European locations.
• Employee referral program offering up to 550 € for successfully recommending new colleagues.
• Support for continuing education to foster your professional growth.
• Regular employee events to celebrate team achievements.
• Two paid volunteer days per year to engage in community service.
• Employee assistance program (EAP) providing professional support for you and your family when needed.

Join Us

Become part of our journey to success. We look forward to welcoming you aboard!