- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Diploma or degree
- Eligibility
- Candidates with a diploma or degree and at least 2 years of relevant IT business analysis or project management experience may apply. Experience in insurance will be considered an added advantage.
- Resume
- Required to apply
Where you'll work
Job description
Role overview
This position sits within AIA Singapore and focuses on maintaining and improving business systems, operational quality, and reporting support. The role acts as a coordination point between business users, technical teams, and other stakeholders to ensure system improvements are delivered in line with regulatory needs, business feedback, and internal deadlines.
What you will do
- Serve as the business and subject matter contact for systems such as IPoS+, Leader Endorsement, Interactive Competency Management (ICM), CRM, and related tools.
- Convert business and regulatory needs into clear functional specification documents for enhancement work.
- Partner with internal and external teams to roll out system changes that meet compliance standards and required timelines.
- Support product-related releases for point-of-sale tools, including Tips and Product Matrix.
- Take part in user acceptance testing and system setup activities for enhancement initiatives.
- Keep track of system controls and key checks so the environment remains audit-ready.
- Assist with one-off projects and ongoing maintenance tasks linked to system improvements.
- Provide operational support for system issues by logging tickets, sharing required details with technical teams, and helping drive bug fixes.
- Prepare and retrieve data from extraction exercises for operational needs and audit support.
- Respond to system-related questions from team members and the agency force.
- Participate in IT disaster recovery exercises.
- Record and monitor incidents in IRIS, and follow up to ensure proper resolution by responsible parties.
- Coordinate service recovery actions with stakeholders when disruptions occur.
- Support the adoption of AI tools and process improvements across the department.
- Review current workflows, suggest better ways of working, and help automate tasks wherever possible.
Requirements
- A diploma or degree is required.
- At least 2 years of experience in an IT business analyst role or project management role.
- Experience in the insurance sector will be an advantage.
- Strong analytical ability with a creative approach to solving problems.
- Good communication and writing skills, with the ability to present to different audiences.
Additional information
AIA’s purpose is to help people live Healthier, Longer, Better Lives while supporting healthier communities and a more sustainable future. The company values people who are ambitious, eager to grow, and open to learning from supportive leaders. Applicants must provide all requested personal data for consideration, and the accuracy and currency of the information submitted are the applicant’s responsibility.
About AIA
AIA has been serving customers across Asia-Pacific for more than a century. The organisation is transforming to become faster, simpler, and more connected so it can deliver better solutions and experiences for customers and communities. It promotes clarity, courage, and humanity in the way employees work and contribute to its mission.
Join us
AIA offers a workplace where people are encouraged to grow in their careers, wellbeing, learning, relationships, and impact. The company is building a diverse and inclusive workforce and welcomes people who want to help create a better tomorrow.