Property/Strata Claims Adjuster

Role overview

This opportunity suits someone who already has exposure to property claims or loss adjusting and wants a clear step up in their career. It also fits candidates from a broker background working as a claims handler, provided they have property claims experience. If you bring experience from property, construction, or strata work and want to help people recover after damage or loss, this role may be a strong match.

You do not need to already be a qualified loss adjuster. The employer will provide training and support to the right person.

You will join Crawford, a large global claims management business, and work within a team that helps communities and organisations when property damage occurs.

What is offered

• A competitive salary with an annual performance bonus
• Car allowance plus laptop and company mobile phone
• Guidance from an experienced and supportive manager
• Structured training and development opportunities
• A defined route toward Senior Loss Adjuster or other specialist positions
• A collaborative team environment where teamwork matters

Role summary

In this Strata Loss Adjuster position, you will oversee property claims from the initial assessment stage through to final resolution.

Key duties

• Attend strata sites to inspect damage and assess loss
• Work out the cause of the damage and how extensive it is
• Engage and coordinate tradespeople and technical experts
• Keep owners, strata managers, insurers, and contractors informed
• Produce clear reports and claim-related documentation
• Handle claims in a way that supports timely and satisfactory customer outcomes

The position brings together technical knowledge of property, practical problem-solving, and strong customer service.

Who this role suits

You may currently be working in loss adjusting or insurance claims, or as a claims handler within broking. The role also suits people with property, construction, or strata experience who want to move into claims.

What we are looking for

• Confident communication and solid stakeholder management ability
• A curious, practical, and solutions-oriented mindset
• Strong customer service standards
• The ability to work independently while still contributing to a team
• Motivation to learn, progress, and build a career in claims

Requirements

• Proven communication and stakeholder management skills
• Background in property, strata, construction, or insurance settings
• Current driver licence
• Advantageous: prior loss adjusting or claims experience
• Advantageous: trade or building qualifications
• Advantageous: experience in the strata sector

How to apply

Applicants are asked to send a resume together with a brief cover letter explaining their interest in the role.