Product Analyst x 2 – 24 Month Fixed Term Contract

About the Company

Visa is a global payments technology company that enables transactions between consumers, businesses, financial institutions, and government bodies across more than 200 countries and territories. Its mission is to make paying and getting paid simpler, faster, and more reliable for everyone.

Working at Visa means contributing to high-impact initiatives, building your capabilities, and helping deliver outcomes that matter to customers, communities, and the wider world.

About the Team

Visa Consulting & Analytics (VCA) for Australia, New Zealand, and South Pacific supports Visa clients such as card issuers, acquirers, and merchants with strategic and operational advisory work. The team focuses on business improvement, customer engagement, operational efficiency, and profitability. VCA includes Advisory, Data Science, and Implementation Services, with implementation squads embedded directly with clients to deliver long-term execution-focused engagements.

Role Overview

This opportunity is for a Product Analyst to work with a client in Auckland on a fixed-term basis of up to 24 months. The role supports the daily running of the programme through analysis, reporting, insight creation, and operational assistance. It is designed for someone who can turn data into practical recommendations, support a test-and-learn culture, and help improve customer experience, merchant value, and overall programme performance.

Key Responsibilities

• Use data and insight to help shape merchant prospecting, offer development, and programme improvements.
• Maintain efficient operations by delivering regular reporting, analysis, and performance insights.
• Support the daily coordination of the programme, including ad hoc analysis, reporting requests, and delivery assistance.
• Handle complaint resolution and identify process improvements at the frontline.
• Monitor core measures such as offer activation, incremental spend, purchase frequency, and retention.

Work Arrangement

This is a hybrid role. The exact number of office days will be confirmed by the hiring manager. The role is ideally based in Auckland CBD, with a minimum expectation of three days in the office each week.

Candidate Profile

The right candidate will have experience in a programme, product, analytics, or operations support role, ideally in banking, financial services, or another regulated setting. You should be comfortable working with data, reporting, and performance measures, and able to translate findings into clear, useful insights for stakeholders.

Strong capability in Excel, including pivot tables, and confidence using PowerPoint to present structured analysis are important. You should also be able to work with multiple stakeholders, balance analytical problem-solving with delivery support, and maintain strong attention to detail while still understanding the wider programme context.

An understanding of, or the ability to quickly learn, customer engagement, loyalty, or rewards programmes will be valuable. Good organisation, the ability to manage several priorities at once, and a curious, growth-oriented mindset are also key. A genuine interest in using insight to improve customer and commercial outcomes is essential.

Why This Role Matters

This position contributes to an important and multi-faceted client engagement in New Zealand. By supporting the team responsible for customer card communications, you will help strengthen client relationships, encourage innovation in customer engagement, and support the success of Visa’s advisory and implementation work in the region.

Life at Visa

Visa is a leading digital payments company with a global network built for secure and reliable commerce. Its technology supports massive transaction volumes and continues to advance connected commerce across devices and markets.

The company offers an inclusive, diverse environment where employees can grow professionally while contributing to meaningful work. Visa values individuality, innovation, and collaboration, and is committed to shaping the future of commerce while supporting financial access for underserved communities.

Equal Opportunity Statement

Visa is an equal opportunity employer. All qualified candidates are considered without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. Applicants with criminal histories may also be considered in line with applicable guidelines and local law.