Export Operations Specialist

About the Role

We are seeking an Export Operations Specialist to join DHL Global Forwarding in Christchurch, New Zealand. Reporting directly to the Export Manager and with a dotted line to the Christchurch Branch Manager, this role involves coordinating and managing all export operational processes from start to finish. Key responsibilities include booking cargo with airlines, handling documentation, liaising with customers and carriers, and ensuring compliance with regulatory requirements to facilitate smooth international export shipments.

Key Responsibilities

• Ensure timely coordination and booking of cargo with airlines on behalf of customers.
• Manage export files including creation, updating, invoicing, and closing in line with company procedures.
• Carry out export transactional activities complying with internal policies, customs rules, and destination regulations.
• Prepare, review, and distribute necessary export documents such as Air Waybills, Certificates of Origin, cargo manifests, security declarations, and regulatory paperwork.
• Develop and maintain strong, transparent relationships with assigned customers through proactive communication.
• Handle security-related tasks including Known Shipper verifications and Regulated Agent certifications.
• Achieve all assigned key performance indicators (KPIs).

Required Qualifications and Skills

• At least two years of experience in freight forwarding, with preference for export-focused expertise.
• Familiarity with CargoWise software.
• Strong customer service aptitude coupled with excellent communication abilities to sustain positive client relationships.
• Exceptional attention to detail and a proactive approach to work.
• Capability to work autonomously, manage multiple priorities, and perform effectively under pressure.
• Qualification in Dangerous Goods (DG) is advantageous.

Benefits and Work Environment

• Competitive salary package and employee benefits.
• Opportunities for career growth within DHL following programme completion.
• Robust learning and professional development framework.
• Inclusive, diverse, and supportive workplace culture.
• Global exposure through the DHL international network.
• Additional benefits include Life and Health Insurance, Employee Share Plan, Long Service Awards, Staff Car Parking, and an Employee Assistance Program (EAP).

Company Overview

DHL Global Forwarding specializes in air and ocean freight transport and offers comprehensive door-to-door logistics solutions through its worldwide office network. Services extend beyond transport to include customs support, insurance, temperature-controlled transportation, dangerous goods handling, among others. DHL is recognized for its employee-centric culture and is certified as a Top Employer and Great Place to Work. It is committed to equal opportunity employment.