Post Office Manager

About the Role

Join a locally owned and operated Loblaw Companies Limited store to deliver essential health, beauty, and convenience services within your community, prioritizing customer needs in all aspects of your work. This position is responsible for overseeing and managing the full-service retail postal operations, including courier services, postal box management, money transfers, and parcel handling, with the goal of maximizing departmental revenue and ensuring high levels of customer satisfaction.

Duties and Responsibilities

• Lead by example, ensuring Post Office staff embody the company's CORE Values.
• Participate in the hiring process by interviewing candidates and making recommendations for final selection.
• Oversee Post Office cashiers to ensure compliance with all Store Standards.
• Provide comprehensive training on job functions to employees and offer continuous coaching and guidance.
• Assist in the completion of performance reviews for Post Office cashier staff in collaboration with the FSM.

Customer Service Excellence

• Guarantee that customer service consistently exceeds expectations.
• Ensure all employees maintain a professional public image in accordance with the Uniform Policy.

Loss Prevention

• Implement and ensure adherence to all loss prevention systems and procedures as per company Standards.
• Verify that all procedures related to parcel checks are strictly followed.

Qualifications and Experience

• Demonstrated ability in planning, judgment, and decision-making.
• Capacity for independent thinking and problem-solving when addressing customer requests.
• Ability to make sound judgments and decisions by effectively gathering information to find appropriate solutions.
• Must be able to execute tasks and achieve goals as directed by management.
• Previous experience in a retail environment and with cash handling is required.
• Possess superior interpersonal skills.
• Exhibit efficient time management capabilities.
• Strong verbal and written communication skills are essential.
• Effective organization and planning skills are necessary.
• A strong commitment to delivering exceptional customer service is paramount.

Working Conditions

• Flexibility to work varied shifts, including evenings and weekends, is required.

Additional Information

Each Shoppers Drug Mart store operates with an Associate-Owner, meaning you will be employed by a local business owner while benefiting from the backing of a national brand. Enjoy advantages such as a purchase discount program, flexible scheduling, competitive compensation, and access to online learning through Academy. Take ownership of your role and cultivate a caring approach towards patients, colleagues, customers, and the community. Associate Owners are committed to embracing Canada's diversity to better serve their communities, reflecting this diversity in their product offerings, hiring practices, and workplace culture. Accommodations are available upon request for individuals with disabilities during the application and employment process. Adherence to legal compliance is a core principle, integrated into our Code of Conduct, reinforcing stakeholder expectations.

This posting is for a newly created position. The Company utilizes artificial intelligence for screening, assessing, and selecting applicants.