Phone Appointment Setter (Inbound Leads)

Overview

A Phone Appointment Setter specializing in inbound leads plays a crucial role in engaging with potential customers who have already shown interest in a company's offerings. Instead of reaching out to cold prospects, this role focuses on managing warm leads originating from various channels like the company website, advertisements, social media, or referrals.

Key Responsibilities

• Attend to incoming calls from prospective clients expressing preliminary interest.
• Assess the suitability of leads through targeted questioning to determine their needs.
• Explain services provided by the company clearly to prospects.
• Arrange meetings or consultations by scheduling appointments for the sales force.
• Verify and confirm all appointment specifics, including the date, time, and venue or online platform.
• Maintain and update customer records using CRM systems such as Salesforce, HubSpot, or Zoho CRM.
• Conduct follow-up communications to minimize appointment cancellations and reorganize schedules when necessary.

Required Skills

• Proficient verbal English communication abilities.
• Strong active listening to understand customer needs effectively.
• Polite and professional conduct during phone interactions.
• Confidence and tact in managing objections and concerns.
• Fundamental computer literacy along with familiarity with CRM tools.
• Excellent organizational skills and time management to handle appointments efficiently.

Compensation Details

This role offers a fixed remuneration of INR 30,000 per month paired with a 5% commission earned on each completed sale.