Payments Manager

Role overview

The Payments Manager is responsible for overseeing payment request handling, carrying out spot checks and other verification steps, and ensuring that manual and automated payments are processed and released accurately. The role also involves managing more complex payment-related queries when needed.

Qualifications

A first degree is required, preferably in Business Commerce or an equivalent field.

Experience

The position calls for 3 to 4 years of experience in payments and operations, along with practical exposure to the systems and platforms used in a payments environment. A working knowledge of exchange control regulations, related requirements, and reporting is also needed. Prior experience in a similar role is expected.

Behavioural competencies

• Practical problem-solving and action-oriented thinking
• Clear communication of information
• Attention to detail and thorough checking
• Continuous learning and skill development
• Accurate documentation of facts
• Careful review and analysis of information
• Following established procedures
• Effective interaction with others
• Ability to meet deadlines and timeframes
• Focus on delivering output
• Taking initiative and acting promptly
• Collaborative teamwork

Technical competencies

• Client service support
• Handling exceptions and non-standard cases
• Knowledge of international markets
• Proficiency with IT systems
• Understanding of local market conditions
• Resolving queries efficiently
• Root cause analysis