Passenger Services Delivery Agent

Role overview

Join a major airport ground services team at Brisbane Airport and take on a passenger-facing role in a busy, fast-moving airline environment. As a Passenger Services Delivery Agent, you will help manage check-in, gate operations, passenger assistance, and related service tasks while maintaining safety, compliance, and a high standard of customer care. The position also contributes to efficient aircraft turnaround and service delivery for airline partners.

Employment arrangement

This recruitment is for both casual and permanent part-time opportunities. Candidates must be able to work on a rotating roster that runs across 24 hours a day, 7 days a week.

Key duties

• Provide consistent, high-quality service to airline customers and ensure service needs are met promptly, professionally, and efficiently.
• Handle passenger check-in work along with other tasks associated with passenger services for client airlines.
• Complete required paperwork on time and submit all reports in line with service agreements and company standards.
• Support passengers who are experiencing delays or disruptions.
• Assist travellers who need special support, including those using wheelchairs and those requiring help to and from the aircraft.
• Manage the forwarding and delivery of baggage to passengers.
• Adhere to occupational health and safety procedures and escalate incidents without delay.
• Carry out procedures in accordance with the specific requirements of each client airline.
• Represent the company positively through grooming, conduct, and service standards.
• Follow shift instructions to support on-time aircraft departures and strong on-time performance.
• Communicate professionally with internal teams, airline clients, and other stakeholders.

What the employer provides

Employees receive free parking, a uniform, and ASIC access/credential support. Permanent part-time staff are entitled to 5 weeks of annual leave, accrued according to hours worked, and a minimum weekly engagement of 20 hours. There are also opportunities for career development and advancement within the organisation.

Candidate profile

The role suits someone with airport or airline service experience, strong customer handling skills, and the flexibility to work a 24/7 roster in a high-pressure environment. The job is based at Brisbane Airport, Queensland, Australia.

Additional information

The hiring organisation is a global air services provider that delivers ground handling support across Australia, including passenger services, ramp and baggage handling, and cargo operations at major airports. The business works with major airlines and focuses on safety, efficiency, and teamwork to keep operations moving smoothly. Only shortlisted applicants will be contacted, and if there is no response by the closing date, the application should be treated as unsuccessful.