Passenger Services Delivery Agent

Role overview

This opportunity is based at Sydney International Airport in Mascot, New South Wales. Join a global ground-handling business in a busy airport setting, supporting passengers, airline partners, and smooth flight operations. The role sits within a fast-moving team and focuses on check-in, gate activities, customer care, compliance, and helping aircraft depart on time.

This is a permanent part-time position.

Key duties

• Provide consistently strong service to airline customers and make sure all passenger service needs are handled promptly, professionally, and efficiently.
• Carry out passenger check-in tasks and other related airport passenger service duties.
• Complete required paperwork on schedule and ensure reporting is finished in line with service agreements and company standards.
• Support passengers who are affected by delays or disruptions.
• Assist travellers who need special help, including wheelchair assistance to and from aircraft.
• Handle the forwarding and delivery of baggage back to passengers when required.
• Work in line with all health and safety obligations and report incidents without delay.
• Follow the individual operational rules of each client airline at all times.
• Represent the company positively through grooming, behaviour, and service standards.
• Respond to shift direction to help meet on-time aircraft departure targets.
• Communicate professionally with internal teams, external clients, and other stakeholders.

What the employer offers

• Five weeks of annual leave accrued on all hours worked.
• Parking covered by the employer.
• Uniforms and ID cards provided.
• A minimum engagement of 20 hours each week.
• Opportunities to build a career and move ahead within the business.

What the employer is looking for

• Between 1 and 2 years of experience in a customer service-focused role.
• Experience handling difficult client situations and providing personalised service in high-volume environments.
• Physical ability to manage baggage weighing up to 32 kg.
• Capability to support passengers with special needs, including wheelchair assistance.
• Ability to work independently at times and remain effective in a busy, changing team setting.
• Strong computer skills.
• Willingness to work rostered shifts across a 24/7 operation, including mornings, evenings, and weekends.

About the employer

The employer is a major global air services provider operating across Australia. Its work includes ground handling, passenger services, ramp and baggage handling, and cargo support at major airports, with a focus on safety, efficiency, and teamwork.

Application note

Only shortlisted candidates will be contacted due to the volume of applications. If you do not receive an update within two weeks of applying, you should assume that your application was not successful on this occasion.