PABC Booking Clerk

Role overview

This position sits within a busy appointment booking call centre, where the team schedules outpatient clinic visits and theatre procedures.

Key purpose of the role

An opportunity has opened up to join the patient booking team at Wrexham Maelor Hospital. The post is suited to someone who works hard, enjoys a fast-moving environment, and can help manage patient waiting lists while arranging bookings efficiently. The role involves close work with experienced colleagues and calls for strong communication, the ability to juggle multiple tasks, and a calm approach when pressure is high.

Welsh language ability is required for this post.

About the organisation

Betsi Cadwaladr University Health Board (BCUHB) is the largest health organisation in Wales, serving roughly 700,000 people across North Wales. It delivers primary, community, mental health, acute, and elective hospital services. The organisation supports staff in line with its values and the ‘Proud to Lead’ competence framework.

The health board promotes equality and diversity and welcomes applications through the Disability Confident Employer scheme.

Application and correspondence

Candidates should monitor their email account regularly, as all recruitment communication will be sent to the address used on the application form. Applications can be completed in Welsh, and Welsh-language applications will be treated no less favourably than English-language applications.

Role details

A full job description and person specification are available in the supporting documents.

Qualifications and knowledge

The ideal candidate should have a good general education, including GCSE Mathematics and English at grades A to C. An NVQ Level 3, or an equivalent qualification, is preferred. Alternatively, relevant knowledge or experience in a busy office setting will be considered.

Experience with Microsoft software is required. It would also be helpful to have an understanding of medical terminology, NHS experience, and familiarity with NHS systems.

Skills and experience

Applicants should ideally have experience in an acute hospital, GP practice, or call centre setting, along with experience dealing directly with members of the public. Strong written, verbal, and telephone communication skills are essential, as is the ability to work effectively as part of a team. Previous involvement in waiting list management is desirable.

Additional information

This role is based onsite in Wrexham, Wales, United Kingdom and is a full-time position. Salary details were not provided.

No vacancy count, start date, or fixed duration was stated.