Order Management Specialist

About Solplanet

Solplanet is guided by the idea of making solar technology accessible to everyone. The company focuses on delivering a smooth experience for distributors, installers, and end users through inverters, energy storage systems, and EV chargers that are simple to install, dependable, and easy to use.

About the Company

AISWEI is a privately backed provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management systems. With more than 15 years of experience in research, development, and manufacturing, the business combines German and Chinese engineering strengths. In 2024, it reached 32 GW of annual production volume, making it one of the largest solar string inverter manufacturers worldwide. AISWEI operates under its own name in China and uses the Solplanet brand internationally, while also serving as an ODM partner for major global brands.

Role Overview

As an Order Management Specialist, you will support the smooth handling of EU orders and related administrative tasks. The position involves working closely with internal teams to make sure orders are accurate, processed on time, and supported across the fulfillment cycle.

Key Responsibilities

• Receive, sort, and forward incoming and outgoing mail connected to EU orders.
• Manage orders received by phone, email, or mail, verifying pricing, discounts, and product codes.
• Enter and process orders in the relevant ERP system, including urgent requests and pending customer orders.
• Respond to incoming calls and route them to the right contact.
• Carry out administrative support work such as updating files, organizing records, and preparing or checking correspondence.
• Coordinate with the International BU as well as sales and logistics teams to keep order processing efficient.
• Work closely with Solplanet International and the corporate team in China.
• Support order fulfillment by sharing ideas to improve platforms and systems, and by helping with software or product label revisions.

Requirements

• A bachelor’s degree or higher in logistics, international trade, or a related field.
• At least 2 years of office-based experience, ideally in administration or sales support.
• Experience in the PV inverter sector is an advantage, though not mandatory.
• Strong German skills and business-level English; knowledge of a third language is a plus.
• Ability to work independently and stay focused in a fast-moving environment.
• Fast learning ability and interest in building knowledge in the clean-tech sector.
• Self-driven and performance-focused approach.
• Excellent communication and interpersonal skills.
• Practical, hands-on attitude with a proactive mindset.
• Solution-oriented, customer-focused, and adaptable.

Benefits

• Opportunity to join a passionate, diverse team of experts in an open and collaborative environment.
• Support for both personal and professional growth within an international setting.
• Chance to be part of a fast-growing team with flat structures, quick decisions, and strong long-term career development potential in renewable energy.

Additional Information

By submitting an application, the candidate agrees to the storage of application data at Aiswei B.V. for internal use during the hiring process. If no employment is established, the data will be deleted after six months. Application data is handled confidentially in line with the Federal Data Protection Act and is not shared with third parties. Consent may be withdrawn at any time by email or post.