Online Assistant

About Woolworths Group

Woolworths Group is a prominent organization with over 185 stores and 20,000 team members across Aotearoa, dedicated to enhancing the lives of New Zealanders daily. We foster a friendly, down-to-earth, and energetic work environment where collaboration, innovation, and mutual respect are highly valued. Our culture encourages curiosity, openness, and a proactive approach, providing ample opportunities for personal growth and adding value to a business that impacts millions of Kiwis weekly.

About the Role

This role involves the accurate, efficient, and safe picking and packing of orders for our online customers. You will also be responsible for liaising with other departments to address stock availability, suggest substitutions, and handle customer inquiries. A strong commitment to health and safety for yourself and colleagues is essential.

About You

We are seeking a customer-focused individual who understands the importance of excellent customer service. The ideal candidate will make customer-first decisions in line with company processes and systems, communicate effectively within a team, and be prepared to be on their feet for the entire shift. A friendly and welcoming attitude is paramount.

Our Benefits

Woolworths Group values its team members and offers a range of benefits to support career development and reward performance. These include an 'Everyday Rewards' team card with discounts and bonus points for groceries, reduced online shopping delivery fees, and access to discounts on banking and insurance products (health, life, etc.). We also provide opportunities for global and local career advancement.

Endless Possibilities with Woolworths Group

As part of the broader Woolworths Group, you'll join a network of over 200,000 professionals united by a shared purpose: 'to create better experiences together for a better tomorrow.' We encourage exploration of new ideas, bold commitments, and innovative solutions to meet the everyday needs of millions of customers. With a culture of genuine care, flexible work arrangements, and support for career growth, the potential for collective achievement is limitless.

Inclusivity at Woolworths Group

Woolworths Group champions diversity, equity, inclusion, and belonging as fundamental to achieving our purpose. We recognize that a diverse workforce enhances our business, customers, and communities, fostering innovation and problem-solving. As a major employer in Australia and New Zealand, we are committed to creating an inclusive workplace where everyone feels they belong, can perform at their best, and reach their full potential. We welcome all candidates and encourage you to inform us of any support needed during the application process.

Additional Information

Roster Option 1:
Monday to Friday: 5:00 AM - 2:30 PM
Sunday: 5:00 AM - 2:30 PM