Customer Service Agent (Driver)

About the role

This position focuses on handling grocery deliveries safely and on time, making sure orders are loaded, transported and unloaded according to agreed schedules. A key part of the job is delivering a consistently high level of customer care, including protecting customers’ property from any damage and using sign-on-glass technology for every delivery. The role also includes workplace safety, health and environment responsibilities in line with policy, along with pre-shift vehicle checks and keeping the vehicle clean inside and out.

Key duties

• Deliver groceries safely, punctually and in line with delivery commitments.
• Provide strong customer service throughout each delivery interaction.
• Handle challenging customer situations calmly and professionally.
• Use sign-on-glass systems for all completed deliveries.
• Complete vehicle inspections before each shift and maintain vehicle cleanliness.
• Follow safety, health and environment requirements at all times.

What you need

The role suits someone who communicates well, works neatly, and can stay organised in a busy environment. You should be able to work on your own, manage several priorities, and present yourself professionally. A current full driver’s licence is required.

• Strong verbal and written communication skills.
• Friendly, courteous and professional manner.
• Ability to work independently.
• Comfort working in a fast-paced setting with multiple tasks.
• Full driver’s licence held currently.

What you'll bring

• Real enthusiasm for food and shopping.
• A customer-first approach.
• Enjoyment of teamwork and shared success.
• Flexibility and willingness to adapt to change.
• Reliability and a strong work ethic.

Benefits

• Supportive, inclusive team environment.
• Attractive team benefits.
• Job stability and clear career pathways.
• Team discounts across the group’s brands.
• Rewards and recognition programs for meaningful work.
• Well-being support, including access to the Sonder app 24/7.
• A progressive leave policy.

Additional information

This is a permanent role with an immediate start, based onsite in Lenah Valley, Tasmania, Australia. Candidates should expect a pre-employment medical assessment as part of the hiring process. The organisation is committed to diversity, equity, inclusion and belonging, and encourages applicants to request support or adjustments during recruitment if needed.

About the employer

The employer is part of a large retail group with more than 200,000 team members, focused on creating better experiences together and improving how customers shop for food and everyday essentials. The business encourages new ideas, care for people, and opportunities to grow while making a meaningful impact.