Job description

About Granite Bank

Granite Bank, a rapidly expanding community bank in Minnesota, is dedicated to helping clients realize their financial and homeownership dreams. Founded on values such as accessibility, agility, transparency, a family atmosphere, and empowerment, the bank embraces innovation and fosters a supportive work environment.

Position Summary

The Mortgage Loan Processor plays a crucial role in managing loan applications from start to finish. Responsibilities include verifying applicant details, ensuring adherence to regulations, and coordinating communication between borrowers, loan officers, and underwriters.

Key Responsibilities

Manage complex administrative and operational tasks related to home loan applications.
Maintain clear and consistent communication with customers and third parties to gather missing documentation.
Provide excellent customer service by regularly updating borrowers to ensure a predictable process.
Review home loan transactions and documentation, identifying and obtaining any missing information.
Prepare loan packages for underwriting, ensuring compliance with all guidelines and policies.
Prioritize and manage workload to meet scheduled closing dates and internal performance standards.
Serve as a resource and escalation contact for Loan Officers, offering guidance and training.
Collaborate with peers, partners, and management to resolve issues and meet organizational goals.

Experience and Skills

Minimum of 5 years experience processing mortgage loans.
Proactive in solving problems and handling customer complaints effectively.
Capable of managing workload independently while meeting expectations.
Familiarity with the Encompass loan origination system advantageous.
Competent in gathering, organizing, and interpreting data.
Comfortable multitasking across various computer applications while engaging with customers by phone.
Excellent verbal, written, and interpersonal communication skills.
Strong attention to detail and accuracy.

Additional Information

Granite Bank is an Equal Opportunity Employer. This job description is intended to provide a general overview of requirements; duties and responsibilities may be modified at any time without prior notice.

Compensation

The position offers an hourly wage ranging between $24 and $28.