Mortgage Loan Assistant

About the Role

U.S. Bank is looking for a Mortgage Loan Assistant to support Mortgage Loan Originators in a home-based remote setup. The position focuses on keeping loan files moving smoothly before submission to Mortgage Operations, helping deliver a strong customer experience, and supporting business growth through marketing and administrative assistance.

What You’ll Do

You will handle a wide range of administrative tasks for assigned Mortgage Loan Originator(s) through the point where the application is submitted to Mortgage Operations. This includes following up with borrowers to gather required documents, answering questions about loan progress, and assisting operations partners with specific loan-related requests. You will also use provided marketing tools to help expand the assigned originator’s business pipeline.

Compliance and Registration

This role requires registration with the National Mortgage Licensing System (NMLS) under the S.A.F.E. Act of 2008 and Regulation Z. The registration process includes a criminal background check and credit check. If you do not meet or continue to meet the NMLS requirements, including acceptable criminal and credit history, your offer may be withdrawn or your employment may end.

Location

This role is designated as U.S. home-based remote. The posting references Iowa, Illinois, and Missouri, with the primary location listed as Illinois, United States.

Required Background

Applicants should have a high school diploma or equivalent and at least one year of experience in administrative support work.

Preferred Experience

Helpful background includes strong verbal and written communication, the ability to juggle several tasks and deadlines at once, comfortable computer and software navigation skills, including Microsoft Office, prior sales support exposure, past experience as a Mortgage Loan Assistant, familiarity with mortgage processing and the full mortgage file lifecycle, and the ability to prioritize work across competing deadlines.

Benefits and Total Rewards

U.S. Bank offers a broad benefits package designed to support employees and their families. Benefits include medical, dental, and vision coverage; basic and optional term life insurance; short-term and long-term disability coverage; pregnancy disability and parental leave; a 401(k) and employer-funded retirement plan; paid vacation ranging from two to five weeks depending on salary grade and tenure; up to 11 paid holiday opportunities; adoption assistance; and Sick and Safe Leave accrual at one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise required by law.

Additional compensation and reward programs may include incentive and recognition plans, equity stock purchase options, 401(k) contributions, and pension benefits, subject to eligibility requirements.

Equal Opportunity and Hiring Notices

U.S. Bank is an equal opportunity employer and considers qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected characteristics.

The company participates in E-Verify in U.S. locations and certain territories. Applicants may be considered even if they have arrest or conviction records, in line with applicable laws and local fair chance rules. Background checks are conducted according to relevant federal, state, and local requirements, which may include rules tied to FDIA, FINRA, NMLS, Reg Z, Reg G, OFAC, NFA, FCPA, the Bank Secrecy Act, SAFE Act, and other applicable guidelines or workplace policies.

Candidates must be able to follow U.S. Bank policies, including the Code of Ethics and Business Conduct and related workplace conduct and safety standards. The posting may close early if application volume is high.

Accommodation

If you need a reasonable accommodation for any part of the application or hiring process because of a disability, the company asks that you use its applicant disability accommodation process.

Compensation

The pay range for this role is $20.00 to $22.50 per hour, based on the primary listed location.