Call Center Collector

Overview

U.S. Bank is seeking a collector to handle delinquent accounts by reviewing account records, reaching out to customers or clients by phone and written communication, and setting up repayment arrangements that help reduce losses for the organization. The role is based in the United States and follows an onsite schedule.

Schedule and Training

The start date for this position is August 3rd. Training runs for 4 weeks, from 8:00 a.m. to 5:00 p.m. Monday through Friday, Central Time. After training, the work schedule is Tuesday through Saturday, 8:00 a.m. to 9:00 p.m. Central Time.

Qualifications

Applicants should have a high school diploma or an equivalent credential, along with 2 to 3 years of experience in collections and/or customer service work. Strong knowledge of collection practices, debt collection rules, and related laws is preferred, along with the ability to resolve exceptions, organize information, and communicate clearly both verbally and in writing.

Benefits

The company offers a benefits package intended to support health, financial protection, and overall well-being. Available benefits include medical, dental, and vision coverage; basic and optional life insurance; short-term and long-term disability coverage; pregnancy disability and parental leave; a 401(k) plan and employer-funded retirement plan; paid vacation ranging from two to five weeks depending on salary grade and tenure; up to 11 paid holiday opportunities; adoption assistance; and sick and safe leave accrual at one hour for every 30 hours worked, up to 80 hours per calendar year unless local law provides otherwise.

Equal Opportunity and Compliance

U.S. Bank is an equal opportunity employer and evaluates qualified candidates without regard to protected characteristics such as race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status. The company also participates in E-Verify in applicable U.S. locations and may conduct background checks in line with local, state, and federal requirements, including rules that may apply to certain regulated roles. Applicants must follow company policies, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Additional Information

Spokane, Washington residents should enter N/A if no street address is available when completing the job application. The posting may close early if application volume is high. The salary range shown reflects the primary location and may vary by site. Applicants needing workplace accommodations during the application or hiring process should use the employer’s disability accommodation process.

Pay

The pay range for this position is $20.00 to $22.50 per hour.