Medical Records Processing Specialist

About the Employer

This healthcare information company helps patients, providers, and other stakeholders access medical records more efficiently. It delivers technology-supported record release services to health systems, hospitals, federally qualified health centers, provider-led networks, and other care organizations. With a workforce of more than 800 people, the company has been named a Top Workplace by USA Today and has appeared on the Inc. 5000 list of fastest-growing businesses for ten consecutive years.

Role Overview

The Medical Records Processing Specialist is responsible for handling medical record requests accurately and on time. This position supports the organization’s operations by working through a high volume of requests while protecting sensitive health information and following HIPAA rules. The work directly contributes to the timely release of records to the appropriate recipients, helping improve patient care and information access.

Key Responsibilities

• Handle medical record requests in a busy, high-volume environment.
• Work under the direction of the Processing Manager.
• Support overflow processing when request volume spikes or coverage is limited.
• Follow HIPAA requirements to safeguard protected health information.
• Keep a steady processing cadence by completing assigned requests within 24 to 48 hours of receipt.
• Share updates on request volume and any potential concerns.
• Track incoming requests from multiple intake channels.
• Carry out general administrative and office-related tasks as needed.

Required Qualifications

• Quick learner who can adapt to new processes efficiently.
• Reliable, dependable, and consistent in daily work.
• Able to work quickly and handle tasks efficiently.
• Works well as part of a team.
• Maintains a positive, professional attitude.
• Shows motivation to go beyond minimum expectations.
• Understands confidentiality rules and follows HIPAA and internal privacy policies.
• Will promptly report any suspected unauthorized access to or disclosure of PHI.
• Completes all required company and regulatory training on time.

Compensation and Benefits

The salary package will be based on the candidate’s experience, skill set, and other relevant factors. Benefits include medical insurance, dental coverage, vision coverage, 401(k) matching, remote work opportunities, paid time off, and a paid volunteer day of choice.

Equal Opportunity

The employer is an equal opportunity organization and values diversity. All qualified applicants are considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Application Note

This role is being shared by a recruiting partner, which is not the employer of record. Candidates are expected to complete the full application directly through the hiring company’s careers page or applicant tracking system.