Manager, Guest/Premium Service

Role overview

Player 15 Group is the sports and entertainment organization behind the Phoenix Suns, Phoenix Mercury, Valley Suns, and Mortgage Matchup Center. Based in downtown Phoenix, the company is powered by a culture centered on passion, creativity, innovation, and care. Team members work in a fast-moving, collaborative setting where everyone contributes to memorable experiences for fans, partners, and the wider community.

The organization is looking for an experienced and driven Manager, Guest/Premium Service to support the Guest Experience function within the Premium Services department. This position has a significant operational impact and also contributes to broader departmental initiatives.

What you will do

In this role, you will help shape an elevated premium experience across every customer touchpoint, with a focus on clubs, suites, and group spaces. You will also oversee premium event operations and help guide the team that delivers service across the arena.

• Build a standout premium experience across all touchpoints, especially clubs, suites, and group areas.
• Supervise more than 60 part-time Premium Team Members and support them in delivering strong service at arena events such as basketball games, concerts, and live shows.
• Act as the on-duty Premium Manager and partner with Guest Services Managers to ensure leadership coverage for the full team.
• Oversee suites and premium clubs throughout the arena, including two suite levels with more than 70 suites, loge and theater boxes, party suites, and six premium clubs.
• Work with the current Premium Services Manager on the new Premium Experiences college program.
• Handle additional responsibilities as needed.

Experience and background

The ideal candidate brings a strong hospitality background with premium service exposure, proven people leadership, and a genuine commitment to exceptional guest care. Experience in large-scale event venues such as arenas, stadiums, or theme parks is preferred.

Education and qualification requirements

A high school diploma or GED is required. A bachelor’s degree in hospitality, management, or a related discipline is preferred, though equivalent work experience may also be accepted. The role requires at least 3 years of experience in hospitality, specifically in a premium experience leadership capacity.

Benefits and workplace culture

Player 15 Group emphasizes an in-person, people-first environment that values initiative, ownership, teamwork, and a proactive “I’ll do it” attitude. The company aims to create a workplace where people feel supported, connected, and excited to come to work.

Benefits and perks may vary depending on employment status and eligibility, and can include medical, dental, vision, life, and disability coverage; paid vacation, sick time, volunteer time, and company holidays; a 401(k) plan with company matching; team offsites and other employee experiences throughout the year; team swag and employee discounts; and complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, along with other local sports and entertainment events when available.

Additional amenities may include access to a full fitness center with locker rooms and showers, indoor and outdoor basketball courts, a pickleball court, a golf simulator and putting green, plus an on-site cafeteria and shared gathering spaces.

Equal opportunity and additional notes

The company is committed to building a diverse workforce and considers qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

This job summary is not intended to list every duty, task, or responsibility associated with the role. Responsibilities may change at any time, with or without notice.

For questions, contact the Talent Acquisition team at talentacquisition@suns.com.