Guest Service Representative (Part-Time)

Job Summary

Player 15 Group, the sports and entertainment entity behind the Phoenix Suns, Phoenix Mercury, and Valley Suns, is seeking a motivated Part-Time Guest Services Representative. This role is crucial for delivering a world-class guest experience at the Mortgage Matchup Center, focusing on guest welfare and safety during events. The position requires outstanding customer service, acting as an information specialist, and professionally assisting guests with inquiries and requests. You will be responsible for greeting and thanking guests upon arrival and departure.

Your Role on the Team

• Uphold the organization’s core Values and Principles.
• Provide a welcoming and courteous experience for all guests, creatively solving issues while maintaining professionalism.
• Consistently deliver a personal venue experience that surpasses guest expectations through sound judgment and common sense, without compromising safety and security.
• Serve as an information specialist, possessing comprehensive knowledge of the arena and events to address guest questions effectively.
• Inspect assigned areas before and during events, identifying potential hazards and implementing necessary precautions, including responding to and assisting with medical and emergency situations.
• Verify credentials and scan tickets for entry, directing guests to appropriate locations.
• Report all facility issues and housekeeping needs to supervisors and/or security.
• Enforce event policies to ensure the safety and security of all attendees.
• Operate and monitor escalators and elevators to guarantee guest safety.
• Document incidents clearly and concisely in written reports.
• Monitor, patrol, and respond to alarms and emergency situations within and around the Arena.
• Utilize radio equipment, tablets, and handheld ticketing and communication devices.
• Demonstrate flexibility to work in various posts and locations based on operational demands.

Your Skills and Experience

• Possess extensive knowledge of the organization, Arena, event operations, seating arrangements, key venue personnel, policies, and emergency procedures.
• Project a friendly, approachable, and professional demeanor, maintaining a neat and well-groomed appearance at all times.
• Communicate effectively with diverse populations, exhibiting strong verbal and written communication skills.
• Interact professionally and effectively with staff, supervisors, and the public, collaborating to achieve desired outcomes.
• Accurately read and scan tickets to ensure their authenticity.
• Respond appropriately and effectively during emergencies and high-stress situations.
• Maintain order and ensure compliance with all safety and security policies.
• Demonstrate basic technological proficiency, including operating and troubleshooting radios, tablets, and handheld ticketing devices.
• Confidently and independently apply service recovery techniques.

The Team & Experience

Player 15 Group fosters a collaborative, people-first work environment that supports, empowers, and connects team members. We value individuals with an ownership mindset who take initiative and embrace a proactive approach to support the team and our fans. We strive to create an enjoyable work environment with opportunities for career growth and engaging team experiences.

Benefits

Benefits may vary based on employment status and eligibility, and include:

• Competitive medical, dental, vision, life, and disability coverage options.
• Paid time off for vacation, sick leave, volunteer activities, and company holidays.
• 401(k) plan with a company match.
• Regular team member events such as offsites, catered lunches, and more.
• Company-branded merchandise and employee discounts at the Team Shop and online.
• Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, as well as other local events.
• Access to on-site amenities including a full fitness center, basketball courts, pickleball court, golf simulator, putting green, and a cafeteria.

Player 15 Group is dedicated to building a diverse workforce and provides equal consideration to all qualified applicants regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Please note that this job description is not exhaustive and duties may change at any time.