Luxury Retail Sales Associate

Role Overview

A well-known global luxury accessories and lifestyle label is hiring a refined, client-oriented Sales Associate for its Calgary location. The role sits inside a premium retail setting at Holt Renfrew and is centered on representing a respected international brand while creating outstanding shopping experiences.

This opportunity is best suited to someone who genuinely enjoys luxury retail, values long-term client relationships, and performs well in a busy, service-led environment.

Responsibilities

• Provide high-touch service and tailor the shopping experience to each customer.
• Contribute to store and individual sales targets through active selling.
• Develop a loyal customer base through outreach, follow-up, and relationship building.
• Stay current on product details, new launches, collection updates, and brand campaigns.
• Help maintain visual merchandising standards and an orderly sales floor.
• Support stock handling, replenishment, and incoming shipment processing.
• Handle transactions, returns, exchanges, and customer orders with accuracy.
• Assist with store events, promotions, and clienteling activities.
• Keep the boutique presentation aligned with luxury brand expectations at all times.

Requirements

• At least 3 years of experience in luxury retail, premium retail, boutique sales, or a similar high-end environment.
• Demonstrated success in relationship-based selling and meeting sales goals.
• Strong verbal communication, interpersonal ability, and clienteling skills.
• Familiarity with POS platforms, CRM systems, and retail technology.
• Comfort working across multiple tasks in a fast-moving setting.
• Interest in luxury products, fashion, and elevated customer service.
• Microsoft Office and retail-system knowledge is an advantage.

Additional Information

• This is a full-time, onsite position.
• The schedule must be flexible, with availability for evenings, weekends, and holidays.
• The role requires standing for long periods and lifting or moving merchandise when needed.

Ideal Candidate Profile

• Customer-first and relationship-driven.
• Professional, polished, and personable.
• Highly organized with strong attention to detail.
• Collaborative and positive in a team environment.
• Self-driven with a proactive approach to selling and service.
• Committed to delivering memorable luxury shopping experiences.