Loss Prevention Supervisor

Role overview

This position supports the property’s safety and security operations by overseeing day-to-day loss prevention activities. The role focuses on protecting guests, associates, and assets while ensuring a safe environment and consistent compliance with company standards.

Core duties

• Check all areas of the property, secure guest rooms when needed, and assist guests with access.
• Carry out emergency drills, safety and hazard checks, incident investigations, interviews, and key-control audits.
• Observe CCTV and alarm systems, and manage access to restricted zones by approving, tracking, and documenting entry.
• Support guests and associates during emergencies, including contacting emergency services or giving first aid/CPR when necessary.
• Collect facts, complete incident reports, and safeguard confidential information and records.
• Handle disturbances professionally, enforce policies, de-escalate unsafe situations, and remove unauthorized persons from the property when required.
• Ensure alcohol service and related controls follow applicable laws and company procedures.
• Use approved code responses to request help and provide the required paperwork to associates.

Leadership and service expectations

• Assist managers in coaching, training, and motivating associates, while acting as a model for fair-treatment and open-door practices.
• Follow all company rules, complete required safety training and certifications, and promptly report accidents, injuries, and unsafe conditions.
• Maintain a neat, professional appearance and protect company assets and proprietary information.
• Welcome guests warmly, recognize service needs, and respond with professionalism and courtesy.
• Communicate clearly, prepare accurate written documents, answer phones properly, and build strong working relationships across the team.
• Support shared goals, respond constructively to colleague concerns, and uphold quality standards at all times.

Physical and work requirements

• Read and verify information in different formats, including small print.
• Inspect tools, equipment, and machines for defects.
• Use computers and/or point-of-sale systems to enter and retrieve work information.
• Move quickly when the situation requires, including walking, jogging, or running.
• Stand, sit, or walk for long periods, including a full shift if needed.
• Lift, carry, push, pull, and place objects up to 50 pounds alone and over 75 pounds with assistance.
• Handle objects of different sizes and weights with strong hand-eye coordination and fine motor control.
• Work in narrow, confined, elevated, uneven, slippery, and stairway or ramp areas.
• Bend, twist, stoop, pull, and reach above the shoulders and below the knees.
• Perform other reasonable duties assigned by supervisors.

Additional information

Job number: 26074798. Job category: Loss Prevention & Security. Work schedule: Full Time. Remote work: No. Position type: Non-Management. Location: Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar.

Preferred qualifications

A high school diploma or GED is preferred. Candidates should bring at least 2 years of relevant work experience and at least 1 year of supervisory experience. No license or certification is required for this role.

Equal opportunity statement

The employer is committed to providing equal employment opportunity and encourages applications from people of all backgrounds. Hiring decisions are made without discrimination on protected characteristics, including disability, veteran status, or any other basis covered by applicable law.

About the brand

Marriott Hotels focuses on delivering thoughtful, high-quality hospitality with a modern yet familiar guest experience. JW Marriott, part of the company’s luxury portfolio, emphasizes genuine service, associate well-being, training, development, and a strong sense of community. Associates are encouraged to grow, contribute, and deliver exceptional hospitality within a global organization.