Lead Employment Navigator

Role overview

This position supports transitioning U.S. servicemembers and their families as they move into civilian careers through the Department of Labor Veterans’ Employment and Training Service Transition Assistance Program. The role centers on one-on-one employment guidance, career planning, and partnership referrals that help people navigate the shift from military service to civilian work.

The Lead Employment Navigator works within the Employment Navigator and Partnership Program and reports to a Regional Manager. In addition to direct client support, the role also includes outreach, marketing, site coordination, and helping guide other Employment Navigators.

Work setting

This is an in-office, client-facing position with set office hours.

Key responsibilities

The position involves helping servicemembers and spouses evaluate their skills, understand career options, and build practical job search plans using provided tools and software.

• Speak with servicemembers and spouses, understand their needs, and help shape clear career action plans.
• Offer job search coaching, career guidance, and support so clients can access available employment resources.
• Match candidates with job openings based on their skills and the requirements of the vacancy.
• Share labor market insights, identify relevant industries and employers, and explain how to approach job applications.
• Help clients identify needed credentials and outline ways to close qualification gaps through credentialing.
• Support Career Readiness Standards verification and act as the initial DOL contact for warm handovers.
• Connect clients to approved government and non-government partners, as well as American Job Centers and State Workforce Agencies.
• Maintain strong working knowledge of current labor market trends and information.
• Advise on resumes and cover letters.
• Explain apprenticeship basics, including Registered Apprenticeship Programs, their advantages, and the research tools available to clients.
• Train and mentor Employment Navigators and provide site-management support where needed.
• Handle office administration tasks.
• Promote the program through approved outreach materials and messages, including presentations, tabling, networking, and relationship-building activities.

Qualifications

• A high school diploma plus 5 years of experience in the military Transition Assistance Program, or
• A bachelor’s degree plus 3 years of employment counseling or career counseling experience.
• Working knowledge of civilian workplace expectations and the ability to translate military skills and language into employer-relevant terms.
• Ability to assess job markets and research and interpret job requirements.
• Comfort using Microsoft Office applications and virtual meeting platforms.
• Strong collaboration skills and the ability to work effectively with the military community.
• Excellent coordination, written communication, and verbal communication abilities.
• Confidence speaking to groups and engaging audiences.
• Ability to travel up to 10%.
• Experience leading and directing teams of 2 to 10 employees.
• Military veterans and spouses are encouraged to apply.

Company information

Serco supports critical services across defense, citizen services, and transportation. The organization works with U.S. military branches, federal agencies, the intelligence community, Canadian public-sector clients, and state, provincial, local, and commercial customers.

Benefits and compensation

This role is part of Serco’s total rewards package, which may include competitive pay, performance incentives, and benefits designed to support health and work-life balance. Eligibility and program details can vary depending on contract type, location, hire date, and collective bargaining terms.

• Medical, dental, and vision insurance
• Vacation and sick leave, plus flexible work arrangements where allowed by the role or contract
• 401(k) with employer match
• Tuition reimbursement
• Life insurance and disability coverage
• Optional add-on coverage such as pet insurance, home and auto insurance, extra life and accident insurance, critical illness insurance, group legal, and ID theft protection
• Birth, adoption, and parental leave benefits
• Employee assistance program

Additional information

Applicants may be asked to show government-issued photo identification during the selection process. Any identity documents reviewed will not be retained. The company also states that unsolicited resumes from agencies or search firms will not be accepted unless the vendor is preapproved.

Serco is an equal opportunity employer and considers qualified applicants without regard to legally protected characteristics.

The application window is open for no more than 60 days and may close sooner if the role is filled or if application volume is higher than expected.

Applications should be submitted only through the company’s official career site. For accommodation requests related to the application process, candidates can contact the company’s HR service desk or recruitment email listed in the original posting.

Pay transparency information in the posting notes that the salary range is shown at the top of the original job listing and that actual base pay depends on factors such as role scope, experience, knowledge, education, training, skills, and market conditions. Eligible positions may also include bonuses or long-term incentives.