IT Support Specialist (Entry / Junior Level)

Role overview

We are seeking an entry to junior level IT Support Specialist for a full-time onsite role based in Australia. This position is ideal for someone who is detail-oriented, eager to learn, and comfortable helping employees with everyday technology needs.

What you will do

In this role, you will keep internal IT support running smoothly by assisting with hardware, software, and network-related issues, while helping maintain the reliability of the company’s systems and devices.

• Handle incoming IT support tickets and respond to employee technology requests.
• Identify and fix problems involving computers, applications, and network connectivity.
• Set up and configure new equipment such as laptops, desktops, printers, and related peripherals.
• Install, update, and maintain software across user devices and systems.
• Monitor basic system performance and support the upkeep of IT assets.
• Record technical issues, actions taken, and resolutions in a clear manner.
• Escalate more complex incidents to senior IT team members when needed.

What we are looking for

The right candidate should have a foundational understanding of computer systems, operating systems such as Windows and/or macOS, and commonly used office software. Knowledge of networking basics, troubleshooting methods, and core IT security concepts will be helpful. Strong communication, problem-solving ability, and a willingness to learn are important for success in this role. Prior exposure to IT support, helpdesk, or technical assistance is an advantage, though not mandatory for a junior profile.

Growth and work environment

You will be joining a collaborative environment where you can build practical experience across different systems and technologies. The role includes training, career development support, and the opportunity to learn from experienced IT professionals while contributing to day-to-day operations.

Compensation and benefits

The employer mentions competitive compensation and benefits, along with learning and development opportunities.

Additional information

This is a full-time position. The source does not specify the salary amount, number of openings, application deadline, or start date.